Russell
Member Since: 24 Aug 2007
Location: Kent
Posts: 10564
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Pity it had not come from main dealer may have stood a chance of getting LR to assist with cost. Strange there are no marks on piston have seen a few cars where this has happened and the is always some marks on pistons.
Lest you seem to be well.on the way to getting it back on the road.  MY17 D5 1st Edition Namib Orange
MY15 D4 HSE Kaikoura Stone
MY12 D4 HSE Nara Bronze Sold and gone
MY11 D4 HSE Stornaway Grey Sold and gone
D3 S spec Silver Sold and gone
Tow bar, full length roof bars, side steps, tow bar storage unit, surround camers.
D4 camera club
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 18th Oct 2016 5:25 pm |
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etuna
Member Since: 05 Nov 2015
Location: Canterbury
Posts: 138
 
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Warranty Direct say it's accidental damage and won't pay out
A1 insurance say it's mechanical failure and won't pay out
£5100 bill
Any thoughts? 
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| 26th Oct 2016 4:35 pm |
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Gareth
Site Moderator
Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26702
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The first thought that comes to mind is  Rock or a hard place!
I think WD are probably correct that it is accidental damage, in as much as it looks like someone in history has left a foreign object in the works. It's your bad luck it took so long to actually move to where it causes damage.
Your insurance company are probably not correct by saying its mechanical failure. It is, but it was caused by accident! Same scenario as a mis fuel I suppose.
You have a fight on your hands I'm afraid.
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| 26th Oct 2016 5:17 pm |
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etuna
Member Since: 05 Nov 2015
Location: Canterbury
Posts: 138
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Gives me a reason to keep it now as it will take a while to sweat the cost. Every cloud 
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| 26th Oct 2016 5:29 pm |
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etuna
Member Since: 05 Nov 2015
Location: Canterbury
Posts: 138
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Went to pick up car, wouldn't start. They don't know why but admit something they've done.
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| 3rd Nov 2016 10:18 am |
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Someone-Gone
Member Since: 21 Dec 2015
Location: Gone
Posts: 5117
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Please tell me you haven't paid yet? 
I was in a different position. When I had a crankshaft problem with the D4, just out of warranty, luckily LR paid, but never felt right. I got shot of it, couldn't risk it going wrong again. Time and expense, I'd have felt obliged to WD it.
Replacement new LR cost trade in plus £9k. For that I saved £2k running costs per year, £800 Warranty Direct, so in 3 years it was a no cost option. Makes you think. 
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| 3rd Nov 2016 10:38 am |
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etuna
Member Since: 05 Nov 2015
Location: Canterbury
Posts: 138
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No I haven't paid.
As an aside WD say it wasn't an "unexpected and sudden" issue. Tit for tat and semantics at the moment.
A Plan say I can't claim but brazenly sent my renewal "advising me to renew" with them and have logged my inquiry as a claim despite their passive aggressive positioning that if I proceeded and had an engineer sent out it would be logged so I took the decision not to.
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| 3rd Nov 2016 10:43 am |
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Someone-Gone
Member Since: 21 Dec 2015
Location: Gone
Posts: 5117
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You have my sympathies for what it's worth.
I can understand you, WD and the Insurance companies stance. Bit of a hot potato. I am just not sure there's going to be a resolution to it other than you paying as you've probably realised.
annoying and hit by a mega bill at this time of year,
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| 3rd Nov 2016 12:53 pm |
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etuna
Member Since: 05 Nov 2015
Location: Canterbury
Posts: 138
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Right. Didn't start due to inlet manifold leak. Their fault so they ordered another one.
Fitter inlet manifold and they realised they've burnt out the starter motor so have ordered another one.
I'd laugh if it wasn't so utterly frustrating.
Unbelievable
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| 4th Nov 2016 3:56 pm |
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Gareth
Site Moderator
Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26702
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To save me reading the whole thread again, is this at a main franchised LR dealer?
Regarding your insurance logging the incident, I had the same when my washing machine flooded my cellar. I rang to enquiry if I could claim for the damage. I decided not to after they advised me of the excesses. However, I found it on my record as an risk increasing incident when I subsequently tried to renew with another insurer. Very underhand in my opinion, but there is nothing I can do about it.
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| 4th Nov 2016 4:18 pm |
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etuna
Member Since: 05 Nov 2015
Location: Canterbury
Posts: 138
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Allegedly. Yes it's Barratts Canterbury
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| 4th Nov 2016 4:41 pm |
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Russell
Member Since: 24 Aug 2007
Location: Kent
Posts: 10564
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As I sad avoid Barretts like the plague MY17 D5 1st Edition Namib Orange
MY15 D4 HSE Kaikoura Stone
MY12 D4 HSE Nara Bronze Sold and gone
MY11 D4 HSE Stornaway Grey Sold and gone
D3 S spec Silver Sold and gone
Tow bar, full length roof bars, side steps, tow bar storage unit, surround camers.
D4 camera club
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| 4th Nov 2016 9:09 pm |
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etuna
Member Since: 05 Nov 2015
Location: Canterbury
Posts: 138
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Hindsight is a wonderful thing comrade. I'd like to think as well as their general ineptitude I've been rather unfortunate 
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| 4th Nov 2016 11:39 pm |
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Someone-Gone
Member Since: 21 Dec 2015
Location: Gone
Posts: 5117
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Your right, there's a few decisions we would have altered in retrospect. 
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| 5th Nov 2016 7:54 am |
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