Member Since: 14 Sep 2015
Location: Lincolnshire
Posts: 484
Auto Glass - Useless!
So Autoglass came this morning to fit my lovely new window screen after messing me around last time they showed up on time and started the job. I wasn't able to oversee them fitting it but checked that the new screen was the Pilkington glass I specified when booking and that new side trims would be used and new wipers would be fitted etc. All was confirmed to be correct. 1.5hrs later the two techs came to the office and got me I went out to find they have fitted the wrong glass even though they assured me it was the Pilkington I specifically requested. They also admitted to denting the roof just above the window screen and have peeled about 20cm worth of lacquer off by using "the wrong tape" for the suckers to sit on. They should've use a masking tape but used super adhesive "tough tape".
So to conclude for my £50.00 insurance excess I have missing paint a dent and the wrong window screen! Been to local main dealer and they want just under £1000 to repair the damage. Look out Autoglass you have a claim coming!
Wa*kers
14th Dec 2018 3:04 pm
nicedayforit
Member Since: 05 Sep 2011
Location: Beside the Solway
Posts: 369
Used auto glass twice during the summer on different cars and had excellent service both times.
Regrettably it does seem what you get is down to the gentlemen who turn up to do the job.
You seem to have been extremely unlucky.
Best of luck with you claim.
14th Dec 2018 3:17 pm
Mikeyb
Member Since: 08 Nov 2016
Location: Maldon, Essex
Posts: 515
why the brand preference?Not such a Disco Newbie now!
IID BT
14th Dec 2018 5:55 pm
Narpy
Member Since: 18 Jul 2011
Location: Stockport
Posts: 7830
Window screen eh, that's a new one.
There's been many problems with after market screens Mikeyb, mainly the screen heating elements, so the general advice is go for a Pilkingtons as these are the brand fitted by LR.Mods:
Front Fogs + Halos
FBH Remote Control
The 1st Ever RRS Modded Grill
Garmin Nuvi + D4 Surround + Reversing Camera.
D4 Steering Wheel.
Rear Boot Spoiler.
Twin Brake Lights.
Wing Mirror Indicator Repeaters.
Long Roof Rails
Make your own Narpy grill thread
I'm not scared, I'm outta here.
14th Dec 2018 6:09 pm
Moo D3 Decade
Member Since: 13 Aug 2010
Location: Wiltshire
Posts: 13906
I've had two non branded replacement screens fitted by Autoglass. Both have been fine and the service has been excellent.New Defender L663 110 SE (known as Noddy!)
Sold Volvo XC90 R-Design (known as Basil)
Sold - D4 HSE (Known as Gerty)
No longer the Old Buses original owner
231,000 miles and counting
05 S manual owned from March 2005
D4 Face lifted
Still original injectors and turbo
V8 Front brakes
BAS Remap, Allisport Intercooler and deCat
EGRs blanked
T-Max split charge
Hanibal Expeedition rack
Prospeed ladder
Duratrac tyres
IID BT
BAS FBH control
14th Dec 2018 6:50 pm
Mikeyb
Member Since: 08 Nov 2016
Location: Maldon, Essex
Posts: 515
Great.... yesterday Autoglass fitted a new screen to my D3, I bet it's not a Pilkington then!
The guy fitting did say that it (including the trim and heating elements etc.) were fully guaranteed for as long as I own the vehicle. Not read any small print yet though...Not such a Disco Newbie now!
IID BT
14th Dec 2018 6:56 pm
Discomadness
Member Since: 19 Jan 2015
Location: Caerphilly
Posts: 2256
Read this and thought “ah... lemons screen doesn’t de mist properly... I wonder” and yes you’ve guessed. She’s got an aftermarket screen. Which doesn’t work properly.
Question is.... if it were to become cracked.... could I specify a pilkington screen on the claim ? Hypothetically speaking of course. Jarrod
Current : D3 2007 HSE - AKA the lemon
-beanie grille
-detango with led bulbs
-club body off rebuild. TWICE.
14th Dec 2018 7:04 pm
Red Merle
Member Since: 30 Aug 2014
Location: Liskeard
Posts: 7438
Unless you’ve got a very nice insurance company and a car <3 years old, I’d suggest it’s almost certain that you’d get another Chinese copy.2011 - 2015: 3 x FL2
2015 - 2017: 2 x D4
2017 to date: FFRR SDV8
2023 to date: FL2 as a second car
2021 to date: Hinckley built ‘14 Triumph Trophy 1200
2022 to date: Hinckley built ‘14 Triumph Trophy 1200 & sidecar!
(One of only two known to exist in the world!)
14th Dec 2018 8:35 pm
Discomadness
Member Since: 19 Jan 2015
Location: Caerphilly
Posts: 2256
Lol that was my fathers comments also red Merle. Devil and the deep really.Jarrod
Current : D3 2007 HSE - AKA the lemon
-beanie grille
-detango with led bulbs
-club body off rebuild. TWICE.
14th Dec 2018 8:37 pm
RouseyD
Member Since: 27 May 2015
Location: Hampshire
Posts: 36
My windscreen cracked in March. Insurers sent Autoglass. I requested Pilkington (having read the advice on here) but they turned up with a no brand alternative. Apparently “you get whatever the closest depot has and is cheapest” according to the guy who installed mine.
He was into Land Rovers and was great with the actual fitting. He said the glass is getting thinner (and lighter) - Autoglass used to require Land Rover windscreens to be a two person job but now it’s a single person job.
I had no problems with the heating elements.
15th Dec 2018 3:40 am
Mr Kington
Member Since: 12 Dec 2011
Location: Scottish Borders
Posts: 1549
Same for me, my car was deemed too old for original glass so got some cheaper Chinese version. Allegedly it is the same product but without pilkington written on it. Been fine to be fair but I did push them for pilkington and they wanted £200 contribution.James favourite hobby is writing in the third person.
15th Dec 2018 11:33 am
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72786
Red Merle wrote:
Unless you’ve got a very nice insurance company and a car <3 years old, I’d suggest it’s almost certain that you’d get another Chinese copy.
NFU had a Pilkington replacement screen fitted when my car was 10 1/2 years old.
15th Dec 2018 11:41 am
RouseyD
Member Since: 27 May 2015
Location: Hampshire
Posts: 36
I’ve only heard good things about NFU - but that’s impressive service.
15th Dec 2018 12:52 pm
Moo D3 Decade
Member Since: 13 Aug 2010
Location: Wiltshire
Posts: 13906
Personally I think people get too precious about replacement screens. Both my non Pilkington replacement screens have been fine and all elements worked as designed. Fitting and customer service were good as well.New Defender L663 110 SE (known as Noddy!)
Sold Volvo XC90 R-Design (known as Basil)
Sold - D4 HSE (Known as Gerty)
No longer the Old Buses original owner
231,000 miles and counting
05 S manual owned from March 2005
D4 Face lifted
Still original injectors and turbo
V8 Front brakes
BAS Remap, Allisport Intercooler and deCat
EGRs blanked
T-Max split charge
Hanibal Expeedition rack
Prospeed ladder
Duratrac tyres
IID BT
BAS FBH control
15th Dec 2018 1:43 pm
nearlee
Member Since: 15 Dec 2012
Location: where the sheep are scared
Posts: 1777
I'm with moo on this.
But mine where supplied and fitted by national windscreenJust remember:-
Amateurs built the Ark
Professionals built the titanic
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