jkp
Member Since: 17 Sep 2005
Location: Living among Bawbags
Posts: 4528
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What a bunch of  British Telecomm are ...
House phone lines pack in Monday, drops out broadband, not incoming or outgoing calls, get through to foreign call centre and cannot understand one another... 
Eventually got a call on the mobile saying that it would be the 23rd, then got a call late on the 23rd saying that due to the snow they cannot get to the fault at the main junction box and most of the village is the same.
Cannot give a date for fixing, maybe last week as BT are on hols 25th-29th, most likely into the new year.....
Any got myself one of these vodafone PAYG dongles  I'm just outside the 3G area and no more, but toggles between 3G broadband and GPRS which is good enough for access and a back up.
Technology is a serious loss when you dont have it. 
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 24th Dec 2009 3:47 pm |
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npinks
Member Since: 31 Jan 2008
Location: Leeds
Posts: 1943
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BT are Pots
my bros just upgraded his office phone system with them came and took the old system
out but forgot to order the new one 
Left him with one line and 3 weeks without full lines nothing they could do type phone calls and eventually got it back up and running and a £1000 compo
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| 24th Dec 2009 3:59 pm |
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countrywide
Member Since: 16 Sep 2007
Location: UK
Posts: 6019
 
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To be honest we are just in a process of sueing BT for compensation after disconnecting our business lines in error and giving them to somebody else.
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| 24th Dec 2009 4:34 pm |
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TSR2
Member Since: 22 Jul 2008
Location: North Lincolnshire
Posts: 1104
 
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They are just a bunch of con artists IMHO.
Moved my phone and in process of moving broadband from them. Dreadful customer service.
Trev.
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| 24th Dec 2009 4:40 pm |
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ronp
Member Since: 29 Nov 2006
Location: North Yorkshire
Posts: 15214
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I've just paid my normal quarterly BT tel bill [incl Broadband].
But over the last week I've received 3 separate bills [in my name], all with different account and invoice numbers for a totally different Broadband service. 
Guess somebody's screwed up somewhere.
And NO, I've not reported it.
It takes up all my willpower to assign several hours of my life away trying to explain to those people in India!
They don't have a bloomin clue !
"A communications company whose services are contracted out to those who cannot comminicate".
Bit ironic isn't it ! I was a normal heterosexual chap, but in these new woke awakenings I now identify as a Wardrobe.
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| 24th Dec 2009 4:44 pm |
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Martin
Site Admin and Owner
Member Since: 06 Nov 2004
Location: Hook Norton
Posts: 18454
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See http://www.disco3.co.uk/forum/topic38406.html
Ringing the Chairman's office eventually got it sorted - see UNG's post for the number. 06 D3 SE / 15 LR D90 XS SW / 88 LR 90 Td5 / 68 BMW 2000 ti
Any issues with the site let me know!
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| 24th Dec 2009 4:45 pm |
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TSR2
Member Since: 22 Jul 2008
Location: North Lincolnshire
Posts: 1104
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I think I talked to the same Indian as you Ron........ 
Unfortunately the Irony is certainly lost in their case.... Doh! 
Trev.
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| 24th Dec 2009 4:50 pm |
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pom
Member Since: 10 Feb 2008
Location: Worcestershire
Posts: 1790
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sad thing is there is absolutly no alternative. The joke of a government instead of instructing bt to concentrate of cable, cable and only cable let them f**k about losing loads of cash in failed IT support blunders.
We have third world infratructure in the UK. BT have a licence to print money in service charges and I can't remeber the last time i saw them renewing 1920's copper wiring or even better hooking fibre to every house.
It's what happens when you let jocks try and run the show 
Pom
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| 24th Dec 2009 5:01 pm |
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mzplcg
Member Since: 23 Jun 2009
Location: Gone
Posts: 1087
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Just managed to post this in the linked thread - DOH
anyway, FWIW I moved the lot to Orange and let them deal with BT. Still a BT delivered service but I pay Orange for everything. Landline, broadband, mobiles and all a lot cheaper than B (leedin') T (hieves). The more you take from Orange the more you get discounts and at least their call centres are in the UK. Northerners I grant you, but UK based northerners
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| 24th Dec 2009 5:05 pm |
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UNG
Member Since: 20 Jun 2008
Location: Lancs
Posts: 753
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Martin wrote:See http://www.disco3.co.uk/forum/topic38406.html
Ringing the Chairman's office eventually got it sorted - see UNG's post for the number.
Martin ISTR PMing you the chairman's office number so I don't think it's in that post
Best way to get BT moving is to raise a complaint with OFCOM you get allsorts of BT numbers for future use
From experience BT don't like OFCOM complaints so you deal with "onshore" call centres and you also get engineers who can fix faults "Never keep up with the Joneses. Drag'em down to your level. It's cheaper".
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| 24th Dec 2009 11:02 pm |
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roamingman
Member Since: 25 Jun 2008
Location: aberdeenshire
Posts: 525
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looking on news in 2010 no post office
Ian Jones, MSN UK News, 23/12/2009 15:16
10 years from now in the UK…
There is no national post service
o Play
o Play
o Pause
o Pause
o Playback speed options
o
+ Slow
+ Medium
+ Fast
o Previous
o 7 of 10
o Next
A post box (Andrew Milligan/PA Wire)
Larger image
Andrew Milligan/PA Wire
Decades of poor investment and bad management culminate in a decision by the Tory government to sell off the Royal Mail and allow private companies to set up rival delivery services.
By 2019 there are rows of different coloured postboxes on every street corner, each representing a competing postal business. But none of them guarantees delivery to every part of the country, all of them cost more to use than the Royal Mail, and there are fewer high street post offices in existence than ever before. convoy For Heroes record holder (348)
Live life 'til you die
Team Teddy Bears Picnic
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| 24th Dec 2009 11:41 pm |
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NoDo$h
Member Since: 02 May 2006
Location: Finding new and exciting ways to milk badgers.
Posts: 19689
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Yeah, better to have everyone subsidise it with taxes I know it's not considered "kind" to say no these days, but no. Just no, ok? And if it's not ok, still no.
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| 24th Dec 2009 11:54 pm |
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alanwxr
Member Since: 19 Nov 2006
Location: West Yorkshire
Posts: 306
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I am supposed to be on unlimited download Option 3 Broadband, and got this this morning - Merry Christmas BT!!!!
Guess what you can't phone the s till Tuesday!!!!
Fair Usage Policy: your speed may be restricted
at peak times
Dear Customer,
We thought you'd like to know that your broadband usage in December has reached 80GB.
In accordance with our Fair Usage Policy, and to protect the online experience of all our customers, if your monthly broadband usage goes over 100GB, we'll restrict your broadband speed at peak times (typically this is between 5pm and 12am, but these times may change depending on the demands on the network) to 1Mbps for 30 days.
Please note: your service won't be affected in any other way - we'll restrict only your speed, not the amount you can upload and download.
We'll email you again to let you know if your usage exceeds 100GB. For more information, including tips on how to manage your usage, please see our Fair Usage Policy. Or call 0800 707 6044, 8am-5pm, Monday-Friday.
Best wishes,
BT Total Broadband team
Please note that this is an automatically generated email for your information only. Unfortunately we cannot respond to 'replies' to this address.
Privacy policy
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Why this email was sent
This email was sent by BT to your email address because its content concerns one of your BT Services.
British Telecommunications plc. Registered office: 81 Newgate Street
London EC1A 7AJ
Registered in England No. 1800000.
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| 25th Dec 2009 9:51 am |
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TazDaz
Member Since: 07 May 2007
Location: South East Essex
Posts: 2858
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alanwxr..
In theory "unlimited broadband" should mean you can download as much as you want, however in many cases, broadband contracts will include small print about a "fair usage policy", which means that the company has the right to limit your broadband service if your usage is 'excessive'. However, very few companies clearly define what they mean by the term 'excessive', so it's tough to know what constitutes too much.
I don't think any UK ISP has a completely "unlimited" service without the fair use bit somewhere.
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| 25th Dec 2009 10:49 am |
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TSR2
Member Since: 22 Jul 2008
Location: North Lincolnshire
Posts: 1104
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alan,
Get online and raise a complaint they don't seem to like it when you do that, maybe shows up in their figures that their bosses can see. Don't bother ringing up about any faults just keep raising complaints. Oh boy does that get them going and they call you...eventually.
Apart from that....Merry Christmas.
Trev.
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| 25th Dec 2009 10:50 am |
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