Member Since: 25 Nov 2005
Location: Kent - England
Posts: 203
Mine replaced at 14k after clutch smell and difficulty engaging first and reverse
Subsequently the car had to be recovered as the gear linkage failed.
I also had to refit one of the exhaust rubbers which wasn't put back on.
Otherwise all okay and very happy with my dealer.
Free valet and the next service if you ask me Lee.Some say the glass is half full. Others that it is half empty. I say 'Are you drinking that?"
Cairns Blue, Ebony Leather, SE
BMW 320d M sport
30th Jan 2008 1:33 pm
Wex
Member Since: 16 Apr 2007
Location: Knackeragua
Posts: 5173
Lee , type in " Clutch AND TSB " in the search utility at the top of the page and it pulls up heaps of results.
30th Jan 2008 1:40 pm
lr1
Member Since: 09 Nov 2005
Location: Crash and Burn
Posts: 156
The dealer has been negligent and has admitted to this as he caused the damage.
You are entitled to have the car reinstated to its origonal condition.
Garages will have insurance for such situations, sometimes a vehicle can fall off a hoist injuring an employee and damaging the vehicle, this is what insurance is for.
Tell the dealer you want the vehicle fixed, it is up to him how he pays for it.
You should also be able to get reimbursement for the clutch, landrover customer care should be involved in this, write to them.
30th Jan 2008 5:41 pm
Apny
Member Since: 03 Jan 2008
Location: Norfolk
Posts: 198
Hi Lee,
Sorrt to hear about poor service, i have a manual and have no problem selecting 1st. Did you have this problem before the new clutch fitting?. Does the dealer know if you had a problem if not dont tell them, if you know what i mean.
AndyClub - Sicky Milk Smell
31st Jan 2008 8:06 pm
mobyone
Member Since: 23 Dec 2005
Location: Melbourne
Posts: 394
Not that it makes any difference to the claim, and I agree that the dealer is totally negligent, but it looks like the technician who removed the box only used 2 mounting holes instead of perhaps 4 (there's another 2 holes immediately under the 2 that have cracked??) thus causing the load to shift and twist, cracking the cast iron casing and falling off the stand.
"...he recalls it cracking but not realising that pieces of casting had come off..." what a load of crap. Sounds like something my 7 year old would say!
What's the point.... it all comes out in the wash anyway!
85 Range Rover
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31st Jan 2008 8:47 pm
j,moore
Member Since: 26 Nov 2007
Location: out on the piste,
Posts: 139
just thought i'd add my bit, from the look of the pictures posted you could quite easily believe a real bunch of amatures have been at work on your poor disco, not a franchise dealer. what a bunch of t ers, and like everyone else has said i would contact lrcc and would insist on the gearbox case or complete gearbox be replaced along whith all other damaged items. i am apauled at the oily fingermarks left, this should never happen inside the vehicle unles they are real amatures. my clutch was replaced at 15,500mls when it went in for its first service, i only happened to mention to the service manager that it was a bit clunky to change gear from cold and they replaced it whithout me even knowing untill i got the bill for the service whitch read "faulty clutch and flywheel replaced under waranty" free of charge. keep hounding the tw ts because they should never be able to get away whith such vandalisum on any vehicle. it makes me wonder how many more vehicles they have left in the same state and posibly worse,and got away whith it.
sorry to rant on but this sort of thing realy makes me anoyed, please let us know how you get on
regards, jim
1st Feb 2008 12:55 pm
caverD3
Member Since: 03 Jul 2006
Location: Oberon, NSW
Posts: 6922
They gear box cannot be secured properly next time it neds to be unbolted.
They should supply an refit a new one.
What did LRA say?
Small claims court should be next stop.“There are only three sports: bullfighting, motor racing, and mountaineering; all the rest are merely gamesâ€
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2nd Feb 2008 12:55 am
countrywide
Member Since: 16 Sep 2007
Location: UK
Posts: 6019
caverD3 wrote:
They gear box cannot be secured properly next time it neds to be unbolted.
.
That's a good point, it can't be secured again and if you needed another clutch it could be a problem.
2nd Feb 2008 9:29 am
lee ashman
Member Since: 19 Apr 2006
Location: leicester
Posts: 47
hi all thanks for the replies , LR have now offered me £500.00 for all the problems i have had but as of now i have not heard from marshalls about replacing the gear box so if i don't get anywhere this week i will be looking down the small claims court lines next week.
on another note i am fitting a night heater to the disco this weekend so i will post some pictures on next week.
7th Feb 2008 7:29 pm
simon
Member Since: 11 Jan 2005
Location: Shropshire
Posts: 18296
Tell them that the forum is now aware off their incompetence and lack of customer service.
It may be a good idea to resolve this correctly if they ever stand any chance of any of us here using them for service or sales.
I'd also threaten to send those images to AutoExpress and some of the more select LR mags with all the facts written up.
I am surprised LRCS has not told the dealer to replace the gearbox though
7th Feb 2008 8:33 pm
John C
Member Since: 28 Aug 2007
Location: East Yorkshire
Posts: 3292
Lee - were there any conditions to the £500? Is it just a godwill gesture - or have you in effecct accepted that £500 is sufficient to compensate you for this episode? If it was the latter and I was in your situation - I wouldn't cash it just yet. The £500 should be nothing more than a "sorry you've had a rough time, here's £500 to ease the pain whilst you continue sorting it out to get to the settlement you require - can we do anything else to help?".
All good advice in the posts above about using the leverage of this forum and writing to motoring journalists, but at this stage, I'd avoid that. Stay cool. Stay firm & fair. Don't do anything that would look like it was inflammatory. I'm not saying I think this is the case, but further down the line, in court, could it be argued by the defendant, that rather than allowing them enough time to sort it, you actually caused significant damage to the reputation of the firm, by taking such action at this stage?
Document/date everything. Write a concise, non emotive, to the point letter clearly outlining your issue, and requesting that: gearbox/clutch/ is replaced, independent assessment, etc etc (and whatever you want within reason) is sorted with in a timeframe you determine - or you'll go to court. Trading standards will give you any text your require. That will probably get it settled, if only to avoid legal fees.
If it was me, I might also push to get the car taken elsewhere and another trusted dealer should carry out the repairs - to be certain it is all done properly - given that your confidence in them has been shaken? Maybe?
Good luck with it!
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7th Feb 2008 9:49 pm
lee ashman
Member Since: 19 Apr 2006
Location: leicester
Posts: 47
hi thanks for the advise. this is where were at so far.
500quid offered as good will gesture from landrover. this is for all the hassle we have had.
marshalls have also offered to replace gearbox like for like but as yet no guarantees for the gear box there putting in as it's a used part it has no warranty. this is legally all they have to do but Lrcc are involved and do have a proposal for us.
it's a shame that marshalls can not sort this out themselves and have to be pushed or chased up by landrover cc all the time!!!
to get the work done at another garage we may have to go to court as it is unlikely that marshalls will agree with that although legally we can demand that.
Lrcc have been really helpfull so far but marshalls are a joke!! i think we will be forwarding the pictures on to autoexpress watchdog anyone else that might be slightly interested in the case.
17th Feb 2008 4:35 pm
Gareth Site Moderator
Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26701
Glad things are moving on, but I would not go and execute the last paragraph in your post just yet. As customer services are involved, then let Marshalls reach a conclusion first.
And why no warranty on the replacement gearbox? that is not acceptable. The gearbox should be warrantied like the rest of the car.
Keep battling on
17th Feb 2008 5:15 pm
Beldaal
Member Since: 18 Dec 2005
Location: Bucks
Posts: 8
Just to add my 2p-worth ....
A year ago I suffered what I thought were classic symptoms of TSB 308. Starting on a steep hill, clutch wouldn't engage properly, all the way through the gears, spinning away wildly, and a dreadful smell; the problem corrected itself after about half a mile.
I took the car into my dealers - Stratstone, Wooburn Green (Pendragon - uh-uh) and they reported nothing wrong ('after running tests as laid down by LR'), despite me presenting TSB 308 to them. Suggested that I could have the clutch dropped and checked - at my expense. I took their word for it, but did leave with a letter signed by the service manager stating that it had been checked and nothing was wrong.
Roll forward to today. I had noticed the clutch seemed worse - minor failures to engage and disengage, so it went back to Stratstones for that (under warranty) and a number of other warranty items (40,000 miles). They had it from Friday 15 February, with the intention that the work would be completed by the time I got back from the USA. They did ALL the other work, but left the clutch until Friday 22 February, at which point LR refused the warranty work on it, on the basis that the clutch showed 'excessive wear'. To me, this sounds like the end result of TSB 308 left uncorrected, especially as I have NEVER had any clutch problems with any vehicle in 35 years driving, and I don't tow (not even a tow-ball).
Photos have gone back and forth, but I am now without a car, as Stratstone will only provide one for work they're doing, and expect LR to provide for warranty work - and LR refused the hire car.
I have had continuous communication with LRcc, who have been extremely helpful and pleasant, even as far as trying to get me a car themselves - predictably refused - and are keeping me (reasonably) up to date with what is going on. Stratstone are now appealing against the warranty refusal, but it's beginnning to look like I'm going have to take the (huge) hit for all of this.
Any suggestions or advice? Having had Discos for the last 12 years, and older LR's before that, after this experience I'm at last finding that I never want another LR vehicle again.
Nigel'05 Zambezi TDV6 S Manual
27th Feb 2008 1:10 pm
simonsi
Member Since: 14 Oct 2007
Location: Auckland
Posts: 1264
lee ashman wrote:
it has no warranty.
Presume you mean here the gearbox warranty will expire at the same time as the rest of the car (ie soon as yours is listed as a 2005), think this is the same as all parts fitted under warranty.
You should push back that this is not a warranty item (ie LR are not footing the bill, there was no warranty failure of the gearbox), therefore the effect should be that the car is having a part fitted which would normally be warranted for a period (12mths?), just in this case Marshalls (as their technician/workshop was at fault), are paying the bill.Cheers
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ers, and like everyone else has said i would contact lrcc and would insist on the gearbox case or complete gearbox be replaced along whith all other damaged items. i am apauled at the oily fingermarks left, this should never happen inside the vehicle unles they are real amatures. my clutch was replaced at 15,500mls when it went in for its first service, i only happened to mention to the service manager that it was a bit clunky to change gear from cold and they replaced it whithout me even knowing untill i got the bill for the service whitch read "faulty clutch and flywheel replaced under waranty" free of charge. keep hounding the tw 
