Member Since: 19 Apr 2006
Location: leicester
Posts: 47
what have they done to my d3
This is a short story about my d3 when it went to Marshall LandRover of Melton Mowbray for a new clutch. When we got the car back from having a new clutch the linkage broke the car had to be towed back, when they got it back they had to remove the gearbox again. This is how my d3 came home.with broken gearbox casting and they had ripped all the sound proofing around the gear stick.It had only done (41000) not covered under warranty and cost me grand i was not a happy man!
this is just a selection of the grease covered parts of my discovery 3
please read this email the main dealer sent me after grassing him up to LR please let me know what your reply would be
Dear Lee
Thank you for emailing the pictures. I have spoken to the technician Who worked on the vehicle and he Has informed me That the gearbox stand moved whist he was fixing the gearbox to it and recalls the mounting holes cracking but was not aware that the small peaces of casting had come of.
He as assured me that there is not detriment to the gear box and is purely cosmetic.
I would like to re-confirm the offer of a free full valet to be taken at you will please
Email or call me to confirm your requirements.
Regards Gary
Gary Button
Service Manager
Marshall LandRover
Leicester road
Melton Mowbray
LE13 0DA
01664 480033
Marshall Motor Group
Gary Button
Service Manager
Marshall LandRover
Leicester road
Melton Mowbray
Please accept my sincere apologies for the service you received at Marshall Land Rover Melton Mowbray
As per conversation I would like to offer you full valet and a vehicle health check at date you find convenient
We will collect and deliver your vehicle and provide you with courtesy vehicle if required.
Regards
Gary
Last edited by lee ashman on 29th Jan 2008 9:28 pm. Edited 1 time in total
29th Jan 2008 9:12 pm
Wex
Member Since: 16 Apr 2007
Location: Knackeragua
Posts: 5173
The clutch should be covered under warranty.Mine was even after 1K klm outside the poxy 100 K klms threshold.
What happened with yours and why wasn't it?:confused:
29th Jan 2008 9:26 pm
AndrewS Tarquin of the Desert
Member Since: 06 May 2005
Location: Y...... because I can
Posts: 10438
Call Land Rover Customer Care Oh just to add it looks like the gearbox fell off the stand to me.In the Beginning there was nothing, which exploded.
Last edited by AndrewS on 29th Jan 2008 9:35 pm. Edited 1 time in total
29th Jan 2008 9:30 pm
lee ashman
Member Since: 19 Apr 2006
Location: leicester
Posts: 47
Discowex wrote:
The clutch should be covered under warranty.Mine was even after 1K klm outside the poxy 100 K klms threshold.
What happened with yours and why wasn't it?:confused:
No tried two dealers both said it would not be coverd
You want it back in the same condition less the faults that it when in for not a free valet you should get that any way big tossers.Home of RLD Hidden winch mounts Spare wheel Locks Trailer Body Fabrication ray@rld-tech.co.uk D3/4 sump plates MY 14 sump plates and the Discovery Sport wheel protectors Discovery 5 wheel locks
more Helsport tents and other things for camping Law of Mechanical Repair:
"After your hands are coated with grease, your nose will begin to itch and you'll have to pee!"
29th Jan 2008 9:43 pm
countrywide
Member Since: 16 Sep 2007
Location: UK
Posts: 6019
Trouble is when you come to sell it, if you part exchange they will probably wonder what happened and may think it was something worse than a new clutch.
Also if it did fall off the stand (judging by the broken mountings), how can you be sure there is no other damage to the casing which may come out later.
I wouldn't be happy with that, if they can't be bothered to clean it what else did they forget to do.
29th Jan 2008 9:49 pm
mick
Member Since: 21 Jan 2007
Location: Yorkshire
Posts: 2049
29th Jan 2008 9:49 pm
John C
Member Since: 28 Aug 2007
Location: East Yorkshire
Posts: 3292
A grand... and it came back like that!?!?! FFS! Light some fires under them. Demand you were put back in the same position as when you took the car to them in (whatever the cost to them), but with the new clutch that you're happy to pay for, less a reduction given the inconvenience caused etc. Give them reasonable time to rectify it. If they don't sort it, write again telling them if they don't sort it immediately you'll take them to a small claims court and get another garage to fix it.
There's no need to be aggressive/angry, just be firm and polite, document all phone calls/meetings and take photos... and don't settle for anything less than having the car back exactly as it was - but with a new clutch, and ideally a few quid off the bill.
Good luck!
John2020 SDV6 D5 HSE, Carpathian Grey +
2022 Tesla Model Y LR... almost Carpathian Grey
Previously : 2005 TDV6 SE Auto, Cairns Blue (288K) - ours for 16 years
29th Jan 2008 10:57 pm
Gareth Site Moderator
Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26701
Lee
Read THIS post carefully, it can be done. There is a known problem with early clutches, and yours sounds like it should be covered.
I think a new gearbox is in order here, its your expensive car, and you will have to explain the damage when you sell it.
1. As Andrew says, start by calling Land Rover customer services and lodging your complaint. If you car is less than 3 years old, ask them if they think 40k is acceptable for a clutch wearing out (I presume you have not abused it)
Then ask them why the gearbox should not be replaced? its damaged, and a Land Rover dealer broke it by dropping it off a stand.
Good luck, and we hope you at least get your money back.
29th Jan 2008 11:35 pm
ronp
Member Since: 29 Nov 2006
Location: North Yorkshire
Posts: 15214
also .... looks a bit oily to me!
thought the oil should be inside the casings?I was a normal heterosexual chap, but in these new woke awakenings I now identify as a Wardrobe.
30th Jan 2008 12:45 am
heapster
Member Since: 21 Sep 2007
Location: Sussex
Posts: 257
You'll get murdered on the tradein - no-one's going to believe the "it's only cosmetic" line, not even a LR dealer.
If it was whacked hard enough to take off some of the casting then there is probably some other damage including hairline cracks which will probably give when you don't want them to.
I'd take it back and ask them to replace the 'box FOC.
30th Jan 2008 9:53 am
Wex
Member Since: 16 Apr 2007
Location: Knackeragua
Posts: 5173
Lee , you should be reimbursed for your clutch , a new gearbox guard FOC, and a full valet FOC.
Let us know how it progresses
30th Jan 2008 9:58 am
John C
Member Since: 28 Aug 2007
Location: East Yorkshire
Posts: 3292
Is it less that three years old? Assuming it is (and has a full LR warranty), would LR be happy to cover the cost of failure to other parts caused by dealer negligence/accident... probably not! I guess it would be in their interests to make sure the dealer rectified it at their cost.2020 SDV6 D5 HSE, Carpathian Grey +
2022 Tesla Model Y LR... almost Carpathian Grey
Previously : 2005 TDV6 SE Auto, Cairns Blue (288K) - ours for 16 years
30th Jan 2008 10:26 am
lee ashman
Member Since: 19 Apr 2006
Location: leicester
Posts: 47
John C wrote:
A grand... and it came back like that!?!?! FFS! Light some fires under them. Demand you were put back in the same position as when you took the car to them in (whatever the cost to them), but with the new clutch that you're happy to pay for, less a reduction given the inconvenience caused etc. Give them reasonable time to rectify it. If they don't sort it, write again telling them if they don't sort it immediately you'll take them to a small claims court and get another garage to fix it.
There's no need to be aggressive/angry, just be firm and polite, document all phone calls/meetings and take photos... and don't settle for anything less than having the car back exactly as it was - but with a new clutch, and ideally a few quid off the bill.
Good luck!
John
thanks for that
lee
30th Jan 2008 1:01 pm
lee ashman
Member Since: 19 Apr 2006
Location: leicester
Posts: 47
have you had a new clutch? is your 1st gear hard to find ??
Hi disco fans
have you had a new clutch? is your 1st gear hard to find sometimes ?
please let me know if you have had a new clutch fitted or know members who have had cluch problems and was it covered by LR
also what mileage the cars had done
i need all the ammo i can get
thanks lee
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Oh just to add it looks like the gearbox fell off the stand to me.
