Member Since: 01 Jul 2005
Location: Hollyoaks, UK
Posts: 2682
Been there... and have the bruises ...
To quote Chaka Kahn; "I Feel For You!!"
PS. D3 Ownership does get better... it's just all the helpful people connected to LR that sometimes get in the way! D3 HSE V8...
21st Feb 2006 6:44 pm
Robbie
Member Since: 05 Feb 2006
Location: ¯\_(ツ)_/¯
Posts: 17932
Mossy wrote:
Been there... and have the bruises ...
To quote Chaka Kahn; "I Feel For You!!"
PS. D3 Ownership does get better... it's just all the helpful people connected to LR that sometimes get in the way!
Thanks, it's only a sense of humour that has got me through the day.
Although I have no idea if my car will be fixed first time, my dealings with the dealer have been nothing but positive so far. Indeed, they seem as dissapointed with LRA as I am. The dealer did not have kind words for them and it would seem that I am not the first to be let down in this way.
Missing my Audi now.
21st Feb 2006 6:53 pm
MVS
Member Since: 18 Jul 2005
Location: People's Republic of Yorkshire
Posts: 419
Sounds about par for the course for LRCS. Try and take a name and speak to the same operator, better still ask to speak to a supervisor.
Last year when I had probs with my first one it ended up with my dealer putting a tow bar on a Def 90 so I could have it to tow for 2 weeks in August.
So my best suggestion would also be to speak to your dealer's sales manager at least, or ask to speak to the dealer principle by name (find his name on the dealers web-site) and suggest politely that you are not happy/ it's not good enough etc, and ask him to do something about it, since his dealership sold you the car in the first place.
21st Feb 2006 7:13 pm
Robbie
Member Since: 05 Feb 2006
Location: ¯\_(ツ)_/¯
Posts: 17932
Thanks for the well-reasoned advice. Indeed, it was the dealer principal that triggered the extra response from LRCS. This is the dealer where my car is at, rather than the dealer I bought it from; but they seem very willing to help in any way they can. They also seem to be making max effort to get the car back on the road, given the situation.
Still no car though and no call-back from LRCS (strange how other peoples 5 mins seem more like 45 mins).
21st Feb 2006 7:21 pm
MVS
Member Since: 18 Jul 2005
Location: People's Republic of Yorkshire
Posts: 419
Sorry to hear that.
You could still approach your supplying dealer if they are reasonably local. Or have you fallen out with them?
21st Feb 2006 7:26 pm
BrianX
Member Since: 11 Dec 2005
Location: Bolton UK - it may be 'grim up north' but at least you get gravy on yer' chips.
Posts: 217
If it's any consolation, I moved from an Audi (A8 Sport) to a D3, and Audi support was equally as dire! Perhaps I don't get as fazed because this is the level of disservice that I have grown used to.'
'
'05 Disco3 TDV6 - gone
'06 Disco3 TDV6 - gone
'08 Freelander 2 - gone
'98 P38 V8/LPG - gone
'02 L322 V8 - gone
'02 Freelander 1 - gone
'05 Disco 3 TDV6 - SWMBO
'06 L322 V8 - current
21st Feb 2006 7:31 pm
Robbie
Member Since: 05 Feb 2006
Location: ¯\_(ツ)_/¯
Posts: 17932
MVS wrote:
Sorry to hear that.
You could still approach your supplying dealer if they are reasonably local. Or have you fallen out with them?
We are still friends (!) with the supllying dealer, but it's over a hour away.
Can't fault the dealer stuck in the middle of this. If LRA or LRCS had not given so many false hopes then perhaps the dealer would have had more time to sort something out.
Anyway, they are still having problems finding a car. Which is funny, as Corsa (base model, manual) has just appeared on the drive. The guy who dropped it off mentioned the poor idle on the car and stressed the number of their break-down service.
Perhaps I am in a coma in some hospital somewhere and this is all a figment of a drug induced dream...
I hope my car is fixed tomorrow.
Regards to all.
21st Feb 2006 7:48 pm
MVS
Member Since: 18 Jul 2005
Location: People's Republic of Yorkshire
Posts: 419
Sadly there must be many of us suffering, or having suffered the same LRCS induced 'coma' situation. Myself included. Patience is a definite vitrue, as LR, their dealers LRCS, and LRA, and their (Ford's hire car service) are a 'joined up service' in LR's eyes only.
Sadly Skoda don't yet do a big off roader so I will stay happy now my third D3 is here and working!
21st Feb 2006 7:55 pm
SN
Member Since: 03 Jan 2006
Location: Romiley
Posts: 13710
MVS wrote:
Sadly Skoda don't yet do a big off roader ...
You gotta be kiddin', right?Steve N | 21MY Defender | 08MY Discovery 3 (history) | 06MY Discovery 3 (ancient history)
21st Feb 2006 8:35 pm
MVS
Member Since: 18 Jul 2005
Location: People's Republic of Yorkshire
Posts: 419
Nope, if they did a version of the Cayenne/Toe-rag/Q7, chances are it would be an efficient, cost effective solution to my needs.
I don't think that all the jokes of the 70's and 80's ever did the cars justice, even then.
We currently also run a Fabia (now 3yrs old, never missed a beat), which is excellent, as is their service.
21st Feb 2006 8:43 pm
SN
Member Since: 03 Jan 2006
Location: Romiley
Posts: 13710
MVS wrote:
Nope, if they did a version of the Cayenne/Toe-rag/Q7, chances are it would be an efficient, cost effective solution to my needs.
I don't think that all the jokes of the 70's and 80's ever did the cars justice, even then.
We currently also run a Fabia (now 3yrs old, never missed a beat), which is excellent, as is their service.
Agreed, in principle. Fabia is a Polo in Czech clothing I believe - which begs the question, how do VAG (and BMW et al) get away with charging the premium they do for their tin? (apologies to all Germans reading this)Steve N | 21MY Defender | 08MY Discovery 3 (history) | 06MY Discovery 3 (ancient history)
21st Feb 2006 9:13 pm
MVS
Member Since: 18 Jul 2005
Location: People's Republic of Yorkshire
Posts: 419
Cos us saps out here are often more bothered about the badge on the front than it's price or abilities. Life at present in the UK is far too image,marketing, and sadly 'keeping up with the Jones's' orientated.
21st Feb 2006 10:49 pm
SN
Member Since: 03 Jan 2006
Location: Romiley
Posts: 13710
MVS wrote:
Cos us saps out here are often more bothered about the badge on the front than it's price or abilities. Life at present in the UK is far too image,marketing, and sadly 'keeping up with the Jones's' orientated.
...which just about describes the origins of D3 'permagrin' I suppose... Steve N | 21MY Defender | 08MY Discovery 3 (history) | 06MY Discovery 3 (ancient history)
21st Feb 2006 11:06 pm
10forcash
Member Since: 09 Jun 2005
Location: Ubique
Posts: 16534
Naaaaaa... thats purely due to its abilities, if it was 'keeping up with the jones's / beckhams' we'd be buying RRs's or Rangies
21st Feb 2006 11:45 pm
jd
Member Since: 17 Feb 2006
Location: Perth
Posts: 13
not proper owner yet
Sorry to read about your problems.
Wait till you have had the car a few more weeks, then you will really get to know all about Land Rover customer care.
I've had a new Turbo unit, new steering rack, new modefied handbrake unit some brake sensor and now the cars back in having the gearbox removed.
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