| Home · FAQ · New Posts · My Posts · PMs · Search · Members · Members Map · Groups · Profile · Donate ·
Log In
|
- You are currently viewing DISCO4.COM as a guest - Register to take part or Log In
oliver77
Member Since: 23 Jun 2006
Location: Mid Wales
Posts: 398
|
| How should I tackle this? |
|
4 weeks ago today I picked up my brand new Disco TDV6 HSE from the dealer. They had originally sold me a nearly new ex-LR management car but had to take it back as they had lied and it turned out to be a hire car with a chequered history so I paid some more and got a brand new one.
Pretty much as soon as I started driving away from the dealership I noticed that the steering wheel wasn't straight and a few degrees clockwise. On further investigation I noticed marks in the paint under the laquer and black marks on the rear headlining. The parking sensors were also not working.
I phoned the dealer and was going to take it back but was so fed up with their bulls**t that I decided to take it to another dealer who were much more helpful. I also contacted LR customer services at the same time and complained about how the car had been released after a poor PDI.
The other dealer phoned me to say that they would need to keep the car overnight as it needed a full four wheel alignment which they did. They have had to order a parking sensor module which has not yet arrived.
The steering wheel is now straight but the steering is by no means right and the car constantly pulls to the left meaning that your right hand hurts after a long journey.
The car was 3 weeks later that the dealer said it would be as he said that all D3's were being held at the factory. I assumed it was the full filler issue but my chassis number is after the affected ones. I have now asked LR Customer services to find out why the car was delayed and if the dealer damaged it or it was damaged in the factory, I think it was dropped off the transporter. Someone is hiding something.
The lady at Customer Services is making some more enquiries but I don't want this to drag on. I have had an independant engineer look at the car and he says it is definately pulling to the left.
Any ideas on what I should do next. I don't want to speak to the supplying dealer as I don't trust a word they say. At the moment I have a 1600 mile £44k car on my drive that drives like a pig.
Thanks for your time.
|
 2nd Aug 2006 5:25 pm |
|
|
DG
Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50934
|
J....I found this legal advice reply to a similar situation..hope it helps.
Quote: the dealer is in breach of contract because your car isn't of satisfactory quality (Section 14 of the Sale of Goods Act). This is assuming that the problem wasn't revealed when you took the car for a test drive before you bought it.
Provided a buyer of faulty goods acts quickly they're entitled to reject them and get a full refund. As you returned the car within two days, this option may still be available to you. The fact you gave the seller the chance to repair the vehicle wouldn't affect this right.
Even if you've lost the right to reject and get a full refund, as a consumer you have additional rights. First and foremost, you're entitled to have the car repaired within a reasonable time and without significant inconvenience to you. As the garage has supplied you with a hire car, arguably, the offer of repair isn't causing you significant inconvenience.
If, however, the delay in getting the repair work done persists, ask for a replacement car. If the garage hasn't got one then you'd be entitled to an appropriate price reduction or refund (taking into account wear and tear).
21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
|
| 2nd Aug 2006 5:43 pm |
|
|
randalls
Member Since: 02 Mar 2006
Location: aberdeenshire
Posts: 703
  
|
The vehicle is not fit for it's purpose from day 1, however it may be worth letting customer services do their best before going off on other routes.
My guess is the supplying dealer is the responsible outlet & you really need to go and sort it out with them, because they know what happened, if something did, and they should be responsible for it.
Threatening any sort of legal action is worthless unless you intend to do it & they know it, but Trading standards might be worth a try if LR customer services dont go anywhere and any trade associations LR belong to.   2007 TDV6 HSE 'Silver Lady'. With 'free' privacy glass LOL.
Taking the greenpi$$ is: Green taxing your citizens more & using some of the money to buy nukes.
|
| 2nd Aug 2006 5:50 pm |
|
|
Winger
Site Moderator
Member Since: 15 Feb 2005
Location: UK
Posts: 3428
 
|
Not entirely sure what your outstanding problems are, but at the moment you don't have enough the "reject" the car.
|
| 3rd Aug 2006 12:10 am |
|
|
|
Posting Rules
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
|
|
|
DISCO4.COM Copyright © 2004-2024 Futuranet Ltd & Martin Lewis
|
|
DISCO4.COM is independent and not affiliated to Land Rover.
