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Iid keeps freezing
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Disco neil
 


Member Since: 26 Feb 2018
Location: Kent
Posts: 125

United Kingdom 2012 Discovery 4 3.0 SDV6 XS Auto Fuji WhiteDiscovery 4

Il try that. They sent me a new tool but it’s exactly the same problem with the new tool. Feel like just sending it back and getting my money back.
  
Post #197622321st Aug 2018 5:06 pm
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tatra805
 


Member Since: 24 Jul 2018
Location: Pezinok
Posts: 10

Slovakia 2008 Discovery 3 TDV6 Base 5 Seat Manual Zermatt SilverDiscovery 3

Tried it with no different result.

Bit frustrating for a new device but being in software dev and iot myself i know how accidental it can be to have all things functional, (did i just say that? Laughing ) especially when you're not having control of all the parts. Bugs for the end user and endless correction cycles for the techies behind it.

They will fix it and it is bad timing with their holidays but i'm holding on.
sure the week after ios12 will be launched and everything starts all over Whistle

Now, are other users with earlier devices experiencing problems? that should rule out ios being the culprit?
  
Post #197628321st Aug 2018 8:26 pm
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IndusD4
 


Member Since: 01 Dec 2011
Location: Sydney, NSW
Posts: 308

Australia 2016 Discovery 4 3.0 TDV6 Base 7 Seat Auto Corris GreyDiscovery 4

I've had mine for nearly 5 years, never had any issue with the tool. I had the original one without bluetooth first and upgraded to the BT version probably 3 years ago.
I hope you guys can get this sorted with GAP, it is a fantastic tool and has saved me the money it costs many times over.
 2016 D4 TDV6 Corris Grey
IIDTool BT 
 
Post #197628521st Aug 2018 8:33 pm
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tatra805
 


Member Since: 24 Jul 2018
Location: Pezinok
Posts: 10

Slovakia 2008 Discovery 3 TDV6 Base 5 Seat Manual Zermatt SilverDiscovery 3

Update:

GAP contacted me back within a day regarding this problem. They are now aware of the multiple threads/cases on here and working on a solution. Thumbs Up

This means they are aware something is wrong where the BT communication of certain units is affected.

I would like to be very clear and very cautious how i word this.
I have no information how the solution will look like (update,recall, other ??) nor do i know what causes the problem (ios, hardware, software) and how many affected units there are.

I'm sure GAP will communicate the necessary information in short time.


Report your bug through their channels if you suspect your unit to be faulty.


GAP went out of their way to help me with my "holidays on hold" situation and it looks we'll be departing on monday. Thank you very much for this, that is not 1st class customer service it is better than that. Bow down
  
Post #197714624th Aug 2018 7:27 am
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Disco neil
 


Member Since: 26 Feb 2018
Location: Kent
Posts: 125

United Kingdom 2012 Discovery 4 3.0 SDV6 XS Auto Fuji WhiteDiscovery 4

Just had an email from gap saying they have worked out what the fault was and have an update for the tool. Will do the update tomorrow but hopefully it’s all good now.
  
Post #197743424th Aug 2018 9:12 pm
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PatGAPInnov
Site Sponsor 


Member Since: 02 Dec 2011
Location: Montreal
Posts: 745

Canada 2006 LR3 4.4 V8 HSE Auto Bonatti GreyLR3

Just a small recap on this one. The issue effected only a few units which have a new hardware modification. The fix is simply to update the tool to Build 2624 or higher.

Apologies for the inconvenience.

Cheers
 http://www.gap-diagnostic.com/
 
 
Post #197919430th Aug 2018 2:07 pm
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