Member Since: 02 Jul 2014
Location: Sunny Devon
Posts: 1759
Interesting conversation with Land Rover Main Dealer part 1
I was looking at a possible upgrade over the weekend and phoned Matford Exeter and said that I was looking to get newer car and I asked the salesman that if the crankshaft failed and was not covered by the Approved Used Warranty what would happen? I then of course got the usual cock and bull that the Approved Used Warranty covered everything and even after quoting the TSB number he got quite stroppy.
I then said what would the position be if I went ahead and purchased the car but did not take up the Warranty to which he replied that he would not sell me the car !!!! Now things are becoming a little terse as I keep asking what would Matford do if the crank snapped. To this he just repeated that it's covered by the Warranty..... as we know its NOT. Things have now got a bit and he is saying that he's is not the person to ask about this. I then asked did he actually work for Land Rover Exeter or had I dialled a wrong number...... to which he hung up Land Rover 90 - deceased
Discovery 3 - deceased
Discovery 4 2013
Mini Cooper S 1964 Mk1 - International Rally winner red & white
Mini Cooper s 1964 Mk1 - Road Rally champion green & white
Mini Cooper S 1971 Mk3 - original and unrestored
Porsche 911 997
Porsche Boxster 3.4S
VW Polo 1.2
Citroen Xsara Picasso - shed/run around
Salesman I know it's not considered "kind" to say no these days, but no. Just no, ok? And if it's not ok, still no.
9th Apr 2018 6:38 pm
Red Merle
Member Since: 30 Aug 2014
Location: Liskeard
Posts: 7438
To be fair, you knew the answers to these questions better than he could have done.
What were you hoping for?2011 - 2015: 3 x FL2
2015 - 2017: 2 x D4
2017 to date: FFRR SDV8
2023 to date: FL2 as a second car
2021 to date: Hinckley built ‘14 Triumph Trophy 1200
2022 to date: Hinckley built ‘14 Triumph Trophy 1200 & sidecar!
(One of only two known to exist in the world!)
9th Apr 2018 7:02 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72785
NoDo$h wrote:
Salesman
9th Apr 2018 7:03 pm
EMcC
Member Since: 10 Jul 2015
Location: Wiltshire
Posts: 536
Nothing like the 'Salesman' I met the other day.
I was admiring the new Discovery HSE when he approached me and asked he could help.
I didn't like the price of the HSE so asked what one without some of the bells and whistles would cost.
His reply astounded me, he said that I had better go home and play with my PC, decide what I want and come back then he would see if he could help !!
He actually missed out on a sale as another of the salesmen saw my reaction and asked if he could help.
He took me to his desk and configured what I was more interested in and came up with the new Discovery SE, as good as the HSE but without the bits I didn't want, like sun roof, arm rests, side steps, electric seats etc, so I ordered one.
9th Apr 2018 8:30 pm
Red Merle
Member Since: 30 Aug 2014
Location: Liskeard
Posts: 7438
I’ve worked in sales for longer than I care to remember and that says it all!!!2011 - 2015: 3 x FL2
2015 - 2017: 2 x D4
2017 to date: FFRR SDV8
2023 to date: FL2 as a second car
2021 to date: Hinckley built ‘14 Triumph Trophy 1200
2022 to date: Hinckley built ‘14 Triumph Trophy 1200 & sidecar!
(One of only two known to exist in the world!)
9th Apr 2018 8:44 pm
pjm-84
Member Since: 04 Oct 2016
Location: Hampshire
Posts: 2436
Hence I haven't bought a new LR product since 1999.
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and he is saying that he's is not the person to ask about this. I then asked did he actually work for Land Rover Exeter or had I dialled a wrong number...... to which he hung up 
