Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50934
JLR get tough on non-approved mods & accessories
Saw this on another forum
Quote:
It has come to our attention that some of our approved outlets have been displaying vehicles for sale in their showrooms that are fitted with non-approved accessories or modifications to our products, and which have significant safety and performance risks. It seems inevitable that these vehicles would be presented for workshop services as well. JLR deems this practice is contrary to the terms and conditions of the franchise, requiring professional conduct of business, as well as overriding legal obligations on the sale of safe products and the monitoring of JLR products in the market place, and the general duty of care to our customers.
This practice should not continue.
By displaying modifications such as unapproved wheel and tyres, for example, in a fully branded showroom, or releasing such a vehicle from the workshop without comment, can lead the customer to think that the modifications have been fully validated and approved by JLR for use on our products – this is clearly not the case. The Retailer, workshop or Importer should be equally concerned that they may be deemed to have approved these products. Such modifications will result in the refusal of warranty for associated repairs and failures, or even worse have led to accidents where the component itself has failed.
We do not improperly restrict the commercial activities of our partners or legitimate third party suppliers, but because these practices are so misleading and can involve risk to the customer, we must be clear on the status of such practices.
If a customer does have work carried out independently, or if third party product does pass through your hands (even with engineering/safety assurances you find suitable from the customer or supplier) you need to have clear procedures in place to be absolutely clear to the customer that these products are neither associated with nor approved by JLR and JLR does not have any liability for such modifications.
For non-JLR product which the network might legitimately handle, the Importers and Retailers will be fully aware of their duty to monitor the integrity of these parts and the legal exposure to claims on the Importer/Retailer for any defects and consequences.
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72774
Re: JLR get tough on non-approved mods & accessories
Unnecessary quote removed
If a customer does have work carried out independently, or if third party product does pass through your hands (even with engineering/safety assurances you find suitable from the customer or supplier) you need to have clear procedures in place to be absolutely clear to the customer that these products are neither associated with nor approved by JLR and JLR does not have any liability for such modifications.
They are going to need a lot of pages on the forms for mine!!
Last edited by DSL on 22nd Sep 2015 9:36 am. Edited 1 time in total
22nd Sep 2015 9:07 am
armalites
Member Since: 17 Aug 2013
Location: Herefordshire
Posts: 1918
Other manufacturers already do this so it was only a matter of time.
One of my customers,youngish bloke,bought a Porsche Boxster. It was due a service so he thought he would take it to Swindon Porsche to keep the service book looking pretty. Came out with a big bill and and a list of recommended work of nearly £6K! When he went through it there things like,non genuine,anti freeze,battery,discs,pads,even tyres! All of these things were in perfect working order but were not what a main dealer would have supplied.
His was an older vehicle so it didn't affect the warranty.IID PRO
MSV Extreme
Nanocom One
22nd Sep 2015 9:16 am
Robbie
Member Since: 05 Feb 2006
Location: ¯\_(ツ)_/¯
Posts: 17932
Given the mods routinely seen on Defenders they are going to need more people at the service desk to read-out all these warnings.
Of course, none of this is to deliberately worry some customers into expensive extra work.
Land Rover - Turning Drivers into Mechanics Since 1948
I note the use of the words "non-approved mods & accessories".
This implies that there are approved modifications & accessories - clearly JLR should provide a full list, and define what is de minimis.
Does this mean that we can insist that insurers never use OEM parts when repairing cars, or we can claim for diminution in value if they do?
What about trivial accessories, like floor mats; where does one draw the line?
More class actions ? We live in exciting times.
NJSSAm I Gammon or Woke ? - I neither know nor care.
2016 Discovery 4 Landmark
2011 Mercedes Benz SL350 (R230)
1973 MG B GT V8 - 3.9L John Eales engine, 5 speed R380 gearbox, since 1975.
1959 MGA roadster - 1.9L Peter Burgess Engine - 5 speed gearbox
Past LRs - Multiple FFRs, Discos & a Series I - some petrol, some diesel,
none Electric or H2 fuel cell - yet.
There are 10 types of people in this world: Those who understand binary, and those who don’t.
Last edited by NJSS on 22nd Sep 2015 9:53 am. Edited 1 time in total
22nd Sep 2015 9:52 am
MarkOne
Member Since: 23 Jul 2011
Location: County Antrim
Posts: 3345
No it would have nothing to do with money at all when comes to JLR
22nd Sep 2015 9:53 am
RAW
Member Since: 14 Oct 2008
Location: Devon
Posts: 936
That is going to be awkward for these non genuine windscreens!MY18 RRS Autobiography Fuji White
MY15 D4 silver Commercial
MY11 D4 Fuji White Landmark (Gone)
MY11 D4 Silver Commercial(Gone)
Isuzu Utah D Max(Gone)
John Deere Gator HPX
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Kubota KX41-2
"non genuine windscreens" - one of the items I had in mind.
What about tyres, must the sizes be approved, or the manufacturer & particular type?
Similarly wheels, can one fit an HSE wheel on an XS, or a FFRR wheel on a D3 or D4 ?
NJSSAm I Gammon or Woke ? - I neither know nor care.
2016 Discovery 4 Landmark
2011 Mercedes Benz SL350 (R230)
1973 MG B GT V8 - 3.9L John Eales engine, 5 speed R380 gearbox, since 1975.
1959 MGA roadster - 1.9L Peter Burgess Engine - 5 speed gearbox
Past LRs - Multiple FFRs, Discos & a Series I - some petrol, some diesel,
none Electric or H2 fuel cell - yet.
There are 10 types of people in this world: Those who understand binary, and those who don’t.
22nd Sep 2015 10:24 am
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72774
Dealers are just going to love this corporate crap, and of course we're going to end up paying for it. What next, returning the car software to standard whether the owner wants it or not.
22nd Sep 2015 10:29 am
J77
Member Since: 03 Mar 2008
Location: Fife
Posts: 6261
I always use genuine parts/accessories. Many laugh at me for paying more. They ain't laughing now.
So long as it's an approved LR wheel I don't think they would challenge it should it become faulty.23.5MY Defender 90 X-Dynamic SE D250 MHEV Pangea Green
I always use genuine parts/accessories. Many laugh at me for paying more. They ain't laughing now.
Well that depends if one's vehicle is in warranty or not.Current: Discovery 3 06MY (55 reg) HSE Auto Zambezi Silver Allisport Fast Road Intercooler, V8 Brakes, Silicone IC Hoses, EGRs Blanked, Remapped, De-Cat pipe, FBHIC
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22nd Sep 2015 10:32 am
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72774
I use genuine for servicing, brakes etc but for everything else I use what think is best for what I need/want, some bits LR, most not. And what about bits removed, like my lack of seats from the b-pillar backwards?
22nd Sep 2015 10:38 am
J77
Member Since: 03 Mar 2008
Location: Fife
Posts: 6261
Lost for Words wrote:
Quote:
I always use genuine parts/accessories. Many laugh at me for paying more. They ain't laughing now.
Well that depends if one's vehicle is in warranty or not.
One's vehicle hasn't arrived yet, but it doesn't matter, warranty or not genuine parts go on mine. I've always done it.23.5MY Defender 90 X-Dynamic SE D250 MHEV Pangea Green
I meant the laughing side of it. If under warranty, it's what I'd expect, but if someone decides to buy a genuine alternator for an out-of-warranty D3, for instance, when an identical OE Denso one is available for much, much less...Current: Discovery 3 06MY (55 reg) HSE Auto Zambezi Silver Allisport Fast Road Intercooler, V8 Brakes, Silicone IC Hoses, EGRs Blanked, Remapped, De-Cat pipe, FBHIC
Freelander 2 2007 HSE Manual Tambora Flame
Previous: FL2 56 reg SE Manual Black (written off )
Disco 3 06 reg B7S Manual Rimini Red
Disco 2 TD5 Y reg ES Manual Blue - Chipped
Several Discovery 300 TDis
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Allisport Fast Road Intercooler, V8 Brakes, Silicone IC Hoses, EGRs Blanked, Remapped, De-Cat pipe, FBHIC
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