kam100
Member Since: 27 Jan 2006
Location: Midlands
Posts: 265
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D3 LR Service..
My brother in law's father's car has just gone into LR reporting: Failure of parking brake.
Car is under warranty still, has around 17800 miles on the clock, and is literally hardly used, only the family wagon for trips away etc.. is a Dec 55 plate..
After having it all day: They have sent it back having carried out the following work:
Rear Discs, Brake Pads, Shoes..
And a fat bill for: £506.00
Hmm i just rang them enquiring what the work was done, and if they can fax me the job sheet/invoice.. the guys approach to my call was a little suspicious, and he passed it to the service manager who has said he will fax me the sheets over in a minute. Have someone i know at LR making enquiries on this, and he knows the DP at this showroom..
The guy who this car belongs to, is mid 60's and is very trusting and relatively wealthy.
I just feel before he's been taken advantage of on invoices etc, so hence why he's querying this with us.. but just wanted to guauge your opinions on this.. would you pay this or would you query this?
Cheers in advance..
Invoice has just landed: States work carried out as above..
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 18th Jul 2008 3:59 pm |
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Pelyma
Member Since: 06 Jan 2005
Location: Patching, Sussex
Posts: 15496
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Is the down turn starting to bite and are dealers looking for work. I've just heard of a dealer saying wipers needed replacing - the dealership only did it in December and the car covered about 3K miles since. DS3 TDV6 HSE - Silver with Alpaca (old one) Gone
DS3 TDV6 HSE- Silver with Alpaca (new one) Gone
D4 HSE Lux - Montalcino Red Gone
Porsche Cayenne V8 Diesel S
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| 18th Jul 2008 4:02 pm |
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kam100
Member Since: 27 Jan 2006
Location: Midlands
Posts: 265
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Some interesting responses to this on rrsport.co.uk
FYI in case anyone else comes across this..
http://www.rrsport.co.uk/gallery/albums/us...elease.pdf
In particular.
Basically seems like part of the brakes have been rubbing as the cars been going along, causing parking brake failure with only 17800 recorded miles.
We are taking this further with LR.
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| 21st Jul 2008 2:30 pm |
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ianv
Member Since: 20 Dec 2007
Location: Bungendore, New South Wales
Posts: 338
  
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This really looks like it is warranty work. Keep the pressure up. TDV6
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| 22nd Jul 2008 1:15 pm |
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kam100
Member Since: 27 Jan 2006
Location: Midlands
Posts: 265
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Thanks mate.,.
Looks like you were right mate.
Good afternoon
Just to confirm that there will be no cost to you or your father with regards the repair for the brakes on vehicle S************* GHA**AR
We have covered the whole costs for you due to the time its taken to rectify.
You have my contact details if you need me in the future for anything.
Thank you,
Take Care.
Kind Regards
***
(name and contact details available on request if anyone else has these problems!)
So good result.. worth holding out for, and stopping that cheque!
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| 26th Aug 2008 6:30 pm |
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ianv
Member Since: 20 Dec 2007
Location: Bungendore, New South Wales
Posts: 338
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Hey, good news. 
Glad it worked out properly.
Ianv TDV6
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| 27th Aug 2008 1:12 pm |
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PaulP
Member Since: 04 May 2007
Location: Barcelona
Posts: 4317
  
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Did the e-mail that you received come from the dealer or LR Customer Services?
However they shouldn't be covering the costs due to the time it's been with them.....the costs would be covered by LR, not the dealer, and then only in the case of it being a warranty job.....the e-mail itself is misleading as though they've took a hit themselves to help him out.
Glad that he got it sorted  2006 Discovery 3 TDV6 SE Auto Buckingham Blue
2007 Golf GT DSG
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| 27th Aug 2008 2:19 pm |
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