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LR service plan provided by Emac
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Skagg
 


Member Since: 15 May 2015
Location: Not where i'd like to be
Posts: 1023

United Kingdom 2016 Discovery 4 3.0 SDV6 Landmark LE Auto Yulong WhiteDiscovery 4
LR service plan provided by Emac

Morning,

I just wondered what the general feedback is on Emac, the people that provide the Landrover service plan.

I've been trying to get hold of a copy of the plan from Emac & it's proving a challenge. multiple requests for either an emailed copy or hard copy have yielded no result.

I've successfully managed to have the ownership details changed into my name as they recognise the details when i call in but getting a copy is a nightmare. I presume I will need to know this detail when book the car in for a service to ensure one of the vouchers is utilised.

Ironically, the only thing they have managed to send me is a customer feedback email!

Any thoughts?

Cheers n Gone Nick Thumbs Up
 MY16 D4 Landmark SDV6 (The Ice Maiden)
Uncle Ray's spare wheel protector
MY08 D3 HSE Stornoway (Miss Moneypit) The money tree withered...... 
 
Post #217500921st Sep 2020 10:02 am
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Skagg
 


Member Since: 15 May 2015
Location: Not where i'd like to be
Posts: 1023

United Kingdom 2016 Discovery 4 3.0 SDV6 Landmark LE Auto Yulong WhiteDiscovery 4

A few weeks on & I'm still none the wiser. eMac seem very vague when it come to sharing what the plan covers.

I want to be clear before approaching the dealer to book the car in for a service (which isn't due yet) what should be included & what won't bet.

So my next service in July 2021 will be a 96,000k/ 72month service.

Looking at the checklist, what should I expect to be included & what would be excluded?

Obviously anything they find for example as part of their "free healthcheck" would be additional cost.

Hopefully those that have experienced using this service plan can share their insights.

SWMBO is of the opinion we have a service plan & therefore won't need to put our hands in our pocket. But this is a Landrover we are talking about!

Cheers n Gone Nick Thumbs Up

Click image to enlarge


[/list]
 MY16 D4 Landmark SDV6 (The Ice Maiden)
Uncle Ray's spare wheel protector
MY08 D3 HSE Stornoway (Miss Moneypit) The money tree withered...... 
 
Post #21781125th Oct 2020 3:07 pm
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JackNorris
 


Member Since: 06 Jul 2012
Location: Beds/Bucks Border
Posts: 1877

United Kingdom 2005 Discovery 3 4.4 V8 HSE Auto Tonga GreenDiscovery 3

I can’t help much

But I thought the emac plans were 5 years/50,000 miles 🤔
 MY2023 Discovery 5 R-Dynamic 3.0
MY2020 Discovery 5 Landmark 3.0 - SOLD
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Post #21781215th Oct 2020 4:07 pm
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Skagg
 


Member Since: 15 May 2015
Location: Not where i'd like to be
Posts: 1023

United Kingdom 2016 Discovery 4 3.0 SDV6 Landmark LE Auto Yulong WhiteDiscovery 4

They were but were changed to 5yrs unlimited mileage a while ago. Emac did confirm this and that it included vehicles on an existing 50k plan.

Cheers n Gone Nick Thumbs Up
 MY16 D4 Landmark SDV6 (The Ice Maiden)
Uncle Ray's spare wheel protector
MY08 D3 HSE Stornoway (Miss Moneypit) The money tree withered...... 
 
Post #21781255th Oct 2020 4:14 pm
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sailormike
 


Member Since: 04 Apr 2007
Location: Norfolk
Posts: 164

United Kingdom 2016 Discovery 4 3.0 SDV6 HSE Lux Auto Waitomo GreyDiscovery 4

Has anybody got a reference to this in writing. I paid for a four year service as I was just over 50k miles. The final service would be due in December, I’m planning on moving over to an Indy but would talk to the main dealer about the service if I had some ‘official’ letter or reference.
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Post #21781465th Oct 2020 6:04 pm
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Skagg
 


Member Since: 15 May 2015
Location: Not where i'd like to be
Posts: 1023

United Kingdom 2016 Discovery 4 3.0 SDV6 Landmark LE Auto Yulong WhiteDiscovery 4

Emac said there was a communication to all customers from LR at the time of the change. I've requested a copy as they said they should have it on file.
If it turns up I'll share it

Cheers n Gone Nick Thumbs Up
 MY16 D4 Landmark SDV6 (The Ice Maiden)
Uncle Ray's spare wheel protector
MY08 D3 HSE Stornoway (Miss Moneypit) The money tree withered...... 
 
Post #21781505th Oct 2020 6:26 pm
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riverblanche
 


Member Since: 31 Aug 2010
Location: retford'ish
Posts: 2206

England 2008 Discovery 3 TDV6 HSE Auto Java BlackDiscovery 3

Hi,
I have a photo of the original letter and details to the first owner for our (ex-our) RRS it was a 2016 if that would help Question

it states

"the plan follows the maintenance schedule"

and has an overview of tasks, that include for the 5year/60 month service the locking diff oil and transfer box oil (both where fitted)

the small print also mentions "includes an annual service for five years" it did not have a mileage limitation on the paperwork but my photo only shows wording as far as "within mileage limi" (original paperwork went with the car) so it may not help on the mileage front

Thumbs Up
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Gone D3 HSE 2008
Another Porsche Cayenne 2022
Gone Porsche Cayenne 2020
Gone RRS HSE Dynamic 2016
Gone RRS HSE LUX 2011
Gone RRS HSE 2006
Gone D3 SE 2.7 2008
gone D2 Td5 1999

I plan on living forever and so far so good !

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Post #21781525th Oct 2020 6:46 pm
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riverblanche
 


Member Since: 31 Aug 2010
Location: retford'ish
Posts: 2206

England 2008 Discovery 3 TDV6 HSE Auto Java BlackDiscovery 3

Skagg wrote:
So my next service in July 2021 will be a 96,000k/ 72month service.



Hi Nick,

just noticed you say 72 month service next, should you not have already had your 5 services Question

either on time annually or miles the 80k.

Thumbs Up
 Transit! 2019
Gone D3 HSE 2008
Another Porsche Cayenne 2022
Gone Porsche Cayenne 2020
Gone RRS HSE Dynamic 2016
Gone RRS HSE LUX 2011
Gone RRS HSE 2006
Gone D3 SE 2.7 2008
gone D2 Td5 1999

I plan on living forever and so far so good !

Club DG Mclaren stuff
 
Post #21781545th Oct 2020 6:54 pm
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Skagg
 


Member Since: 15 May 2015
Location: Not where i'd like to be
Posts: 1023

United Kingdom 2016 Discovery 4 3.0 SDV6 Landmark LE Auto Yulong WhiteDiscovery 4

This is were it gets fun. The car has had the services but only 3 have been claimed by the dealer for some reason

Cheers n Gone Nick Thumbs Up
 MY16 D4 Landmark SDV6 (The Ice Maiden)
Uncle Ray's spare wheel protector
MY08 D3 HSE Stornoway (Miss Moneypit) The money tree withered...... 
 
Post #21781605th Oct 2020 7:06 pm
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sailormike
 


Member Since: 04 Apr 2007
Location: Norfolk
Posts: 164

United Kingdom 2016 Discovery 4 3.0 SDV6 HSE Lux Auto Waitomo GreyDiscovery 4

riverblanche wrote:
Hi,
I have a photo of the original letter and details to the first owner for our (ex-our) RRS it was a 2016 if that would help Question

it states

"the plan follows the maintenance schedule"

and has an overview of tasks, that include for the 5year/60 month service the locking diff oil and transfer box oil (both where fitted)

the small print also mentions "includes an annual service for five years" it did not have a mileage limitation on the paperwork but my photo only shows wording as far as "within mileage limi" (original paperwork went with the car) so it may not help on the mileage front

Thumbs Up
A photo would be great as I am the second owner and the plan came with the car. Disco 4
Burstner motorhome
BMW 225e (only 1/2 way to electric) 
 
Post #21781765th Oct 2020 8:04 pm
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riverblanche
 


Member Since: 31 Aug 2010
Location: retford'ish
Posts: 2206

England 2008 Discovery 3 TDV6 HSE Auto Java BlackDiscovery 3

Skagg wrote:
but only 3 have been claimed by the dealer Thumbs Up


I wish you luck, Thumbs Up

Heres the photo I took of our (ex) car details, thought it was going to be difficult to copy/upload as on another device (long story) but seems I have done it already, it was in my gallery Laughing

you can also see swmbo's glass fruit dish she made 8)

Thumbs Up

Click image to enlarge


.
 Transit! 2019
Gone D3 HSE 2008
Another Porsche Cayenne 2022
Gone Porsche Cayenne 2020
Gone RRS HSE Dynamic 2016
Gone RRS HSE LUX 2011
Gone RRS HSE 2006
Gone D3 SE 2.7 2008
gone D2 Td5 1999

I plan on living forever and so far so good !

Club DG Mclaren stuff
 
Post #21781825th Oct 2020 8:34 pm
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Skagg
 


Member Since: 15 May 2015
Location: Not where i'd like to be
Posts: 1023

United Kingdom 2016 Discovery 4 3.0 SDV6 Landmark LE Auto Yulong WhiteDiscovery 4

Cheers Thumbs Up
 MY16 D4 Landmark SDV6 (The Ice Maiden)
Uncle Ray's spare wheel protector
MY08 D3 HSE Stornoway (Miss Moneypit) The money tree withered...... 
 
Post #21781885th Oct 2020 8:50 pm
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sailormike
 


Member Since: 04 Apr 2007
Location: Norfolk
Posts: 164

United Kingdom 2016 Discovery 4 3.0 SDV6 HSE Lux Auto Waitomo GreyDiscovery 4

Thanks Nick and Riverblanche 😀

Just spoke to a very helpful lady at eMac and the mileage limit on Land Rovers has been scrapped.

I have ‘lost’ the money for the fourth service on 23 December last year, she could see the dealership called them and was told that the car was over on miles (54k).

She could not track down an actual date that the limit was scrapped and asked on her group chat as she was working from home but got nothing back whilst I spoke to her.

I am however allowed a fifth year service under the plan before the end of March (up to 3 months after the plan ends is the grace period). The plan was taken out when the car was new January 2016. So looking like the D4 will get one more trip to a main dealer before moving to an Indy.

She commended that I might get a service now and one in March out of the plan to make the 5 services, I will not do that though in case it backfires on me.
 Disco 4
Burstner motorhome
BMW 225e (only 1/2 way to electric) 
 
Post #21783416th Oct 2020 3:09 pm
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