Member Since: 02 Jul 2018
Location: Nuneaton
Posts: 23
Tow Bar Recall
Has anyone had the same recall, if so do you have the bulletin, mine is going in august 1st they advised courtesy car as they will "need it a while"
I have the removable tow bar, but its been in there so long it doesn't "remove" anymore, LR said they will fit a permanent heavy duty tow bar if is "required"
14th Jul 2018 12:49 am
jaws_172
Member Since: 05 Aug 2013
Location: Fareham
Posts: 135
Just rang up about mine, it's going in Friday am to be "assessed". Just because I do a lot of towing unless the gauge says it's requires a heavy duty one it won't get one under the program so I've been told. Will see what they say Friday. Wonder what they will tell you tomorrow.05 D3 S - Gone but never forgotten
EGRs blanked
19” HSE wheels
Prospeed mk1 roof basket
Front runner rear ladder
06 D3 HSE- Sold
GAP IID Tool
"In my defence I was left unsupervised"
31st Jul 2018 5:12 pm
Beretta
Member Since: 11 Oct 2012
Location: Rochdale
Posts: 1180
Good luck, I told the dealer that I do plenty of towing and they said I have to stay within the new limits of the detachable, or purchase a fixed tow bar at my expense.2010 Disco 4 HSE
- Digital Dash Club
- GAP BT IID
31st Jul 2018 7:37 pm
NeoFuture
Member Since: 02 Jul 2018
Location: Nuneaton
Posts: 23
they did jack and gave me a car to put 180 miles on Disco Sport HSE but I came back with "we tested it and its fine" I know for jack they didn't because the removable is stuck in and I cant get it out, after service I still cant get it out, so they didn't take it off to check at all, they gave me a slip of paper, said it was fine after testing, and ive emailed them to say as such, lets see what they say about my "Stuck" removable tow bar after there "Inspection" shall weNo longer an owner
3rd Aug 2018 12:05 am
Beretta
Member Since: 11 Oct 2012
Location: Rochdale
Posts: 1180
Thats really bad, as it shouldnt be left in - and they kept repeating this to me. I only installed it for them, so i knew it was on the car and had keys etc.
I was a little miffed that they just left it in the boot.2010 Disco 4 HSE
- Digital Dash Club
- GAP BT IID
3rd Aug 2018 8:26 am
jaws_172
Member Since: 05 Aug 2013
Location: Fareham
Posts: 135
Well I’m still sat in LR, 8 am first customer through the door and 30mins to assess it is creeping into the 2hr mark now. Thankful im on my 3rd coffee and there’s plenty of shiny things to look at ☕️ 😂05 D3 S - Gone but never forgotten
EGRs blanked
19” HSE wheels
Prospeed mk1 roof basket
Front runner rear ladder
06 D3 HSE- Sold
GAP IID Tool
"In my defence I was left unsupervised"
3rd Aug 2018 9:51 am
jaws_172
Member Since: 05 Aug 2013
Location: Fareham
Posts: 135
So I’m told it’s within spec but I’m strongly advised if I do more than occasional or heavy towing to get a fixed one. On the plus side I had no keys for my tow bar and he’s worked it out with a hammer, so I can now both remove my tow bar and I have two new keys for it 🙂05 D3 S - Gone but never forgotten
EGRs blanked
19” HSE wheels
Prospeed mk1 roof basket
Front runner rear ladder
06 D3 HSE- Sold
GAP IID Tool
"In my defence I was left unsupervised"
3rd Aug 2018 10:25 am
NeoFuture
Member Since: 02 Jul 2018
Location: Nuneaton
Posts: 23
Given a slip of paper after I ed them off....
I arrived they said "it a 30 minute fix you won't need the courtesy car"
my response was "yes I do, ive got to go to Peterborough" anyway long story short they gave me a 2018 disco sport HSE which, my opinions on are for another post...
190 miles later in the HSE they call and say my car is ready and there is no apparent damage.
2 hours later I return, pick up my car with a slip of paper on the passenger seat.
The disco sport that gave me, looked great but it felt like I was driving an Astra if I had bought that car I would have been disappointed, thats not to say I wouldn't have been unhappy given one for free, it just didn't feel like a good 4x4No longer an owner
12th Aug 2018 12:21 am
Max100
Member Since: 24 Apr 2019
Location: Belfast
Posts: 5
Unfortunately this recall ended at the end of 2018 😩
24th Apr 2019 10:51 pm
Sprowie
Member Since: 03 Feb 2019
Location: TAMWORTH
Posts: 5
This weekend on collecting my Caravan from Storage with my 2005 D3 I became a casualty of the removable towbar issue, luckily nobody was injured and someone must have been looking down on me as the caravan ending up in a ditch missing 2 large trees 🌳 🌳
I have contacted jaguar Land Rover customer services they said they knew nothing of the problem and directed me to my local Landrover dealer.
The local dealer were not at first forth coming with info until I had told the the info I had from this tread, they said they would speak to the engineer and come back to me.
They called me back saying they would need my car for 5hrs to repair the issue but the campaign had ended in 2018 so the cost would be mine at £154 per hour.
As you can imagine my response wasn’t a positive one, they advised me to get back in touch with JLR Customer Service department which I did, the conversation went on a little but key points is that
1. In October 2017 they should of made contact with all owners with a vehicle with this known issue
2. The customer satisfaction program was called for from the Driving and Vehicle Standards Agency after a full investigation by them.
3. In my opinion If you owned the vehicle in 207 and wasn’t contacted by JLR they haven’t completed there due diligence, they could have got the current owners vehicle details from the DVLA.
I am currently making copies of my vehicles V5 documents to prove the last I was the owner of the vehicle within the campaign and given them all my concerns on this issue, the main one being that I could have killed somebody and be facing a possible manslaughter charge, if I have no joy with this I’m going to try the DVSA to find there stance on this matter.
8th May 2019 9:29 pm
DirtBuddha
Member Since: 25 Feb 2019
Location: West Sussex
Posts: 31
I'd be VERY interested in the DVSA's response on this, as I'm utterly disappointed by JLR's response to me on this last week.
Mine is a 2006 car, bought 2 months ago. I became aware of the "randomly-self-detaching-towbar" (Q393) issue via this Forum.
I called Harwoods, my local LR Dealer and they told me the Q393 program had expired and told me to call JLR Customer Services. When I called them, the girl I spoke to was pretty dismissive, her attitude was "it's a 13 year old car, what do you expect / its past it's service life", which I found a very, very disappointing stance to take - so much for saving the Planet in today's throw-away society. I obviously should just bin a viable car and buy a new one.
I said that I was surprised Land Rover wouldn't stand by their product and that given that this is a serious, well-known issue with potentially fatal consequences, it could reflect very negatively on JLR should the worst happen.
To say that she couldn't have cared less and fobbed me off would be an understatement.
Pretty outrageous really.. what will it take - someone to be killed before JLR live up to an obligation to make products that don't kill people?
16th May 2019 2:14 pm
latnutgub
Member Since: 25 Aug 2011
Location: Huddersfield
Posts: 170
Just saw this in the DM. Looks like the towbar dropped right off. Always have a big chain on mine.
Hope the driver and pax are ok.
6th Aug 2019 4:15 pm
david rice
Member Since: 06 Nov 2014
Location: devon
Posts: 1
My wife tows her horse-trailer with our 2010 Disco 4 most weekends and the tow-bar is definitely getting looser. The thought of the tow-bar just dropping out is horrifying. Clearly something needs doing urgently. The car was checked under the recall in 2015 before I owned it but nothing was done. I feel I should be entitled to get the fixed tow-bar put on by LR but the local dealer and LR customer services don't want to know. Has anyone had any joy with either LR or DVSA? Thanks.
2nd Sep 2019 5:27 pm
Hot Tub
Member Since: 15 Aug 2017
Location: Milton Keynes
Posts: 1071
Decided not worth the risk and got a fixed one luckily for a member. But just doesn't feal want to risk the loss of caravan or the injury it might cause to others. The prosepect of a hoarse box detatching goes to another level. I agree that JLR should sort it it but for the cost of fixed one in my mind a no brainer Welsh Collie Chauffeur Service To Barney & Rooney.
2nd Sep 2019 5:46 pm
Dr Jones
Member Since: 20 Feb 2012
Location: Pretoria
Posts: 55
Hi, has anyone from outside the EU / UK being contacted by LR on this issue, or had the inspection done?
When this appeared a lot of us in SA contacted LRSA during 2015 but got fobbed off. I contacted them and 'jlrcamp@jaguarlandrover.com' two weeks ago as I nearly lost the van. Apart from requesting the VIN two days later my e-mails have gone unanswered.
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and gave me a car to put 180 miles on Disco Sport HSE but I came back with "we tested it and its fine" I know for jack they didn't because the removable is stuck in and I cant get it out, after service I still cant get it out, so they didn't take it off to check at all, they gave me a slip of paper, said it was fine after testing, and ive emailed them to say as such, lets see what they say about my "Stuck" removable tow bar after there "Inspection" shall we
if I had bought that car I would have been disappointed, thats not to say I wouldn't have been unhappy given one for free, it just didn't feel like a good 4x4
Hope the driver and pax are ok.
