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RESULT !!!! I think....
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Malcolm
 


Member Since: 06 Dec 2005
Location: Nr. Battle East Sussex
Posts: 144

England 2007 Discovery 3 TDV6 Base 7 Seat Auto Tonga GreenDiscovery 3
RESULT !!!! I think....

Had the "big meeting" with the dealership today re my run of bad luck with the two D3's. Next three services 100% " on the house" a £500 gift voucher from LR and I get the sales managers HSE for a week while they long term test mine. The only cloud was LR finance who want to know nothing you can get better deals outside LR finance (Ford) but they will make the dealers life hell if they do arrange outside finance. It would also seem that as LR are at 125% of sales target for the D3 and Ford have said "stuff the customers services refunds account" and the dealerships can get nothing for you via thay route any longer. in addition customer services have been out-sourced and it is now " no more use than a call centre in India" I was told. The dealer did admit to the " act on customers complaint only " side of many of the software upgrades (PDC etc) and they will put in all of these when they have the vehicle for the week. Oh yes and two free days in Ashford playing with the LR D3's in a mud pit Very Happy Very Happy Twisted Evil Twisted Evil
I do feel more loved as an owner, but still feel it is a shame that so many of us have had bad / rouge D3's and that ofsets the image of many of the good ones that some of you have bought. Alive and kicking..who's round is it anyway ??  
Post #3545331st Dec 2005 7:56 pm
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angrd020
 


Member Since: 14 Dec 2005
Location: Branford
Posts: 148

United States 2005 LR3 4.0 V6 Petrol SE Auto Tonga GreenLR3

Ford really needs to realize the following:

Customer Service = Customer Satisfaction = Loyal Customer


Although I have not had any serious issues, I am pleased with the way the dealer here has treated me and any questions I have had so far. Smile It's good to hear that your dealer seems to value you as a customer.


ALR 2005 Tonga Green Land Rover LR3(Yes I wheel it!!!)
2002 Shale Green Jeep WranglerX(Yes I wheel it!!!)
1994 Red Jeep Cherokee (Use it as a spare vehicle)

DO IT! DO IT NOW!!!  
Post #357713rd Jan 2006 7:01 pm
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