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paul
Member Since: 12 Feb 2006
Location: Midlands
Posts: 594
  
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I just had my Audi serviced and cost £275 for a 2 year 40k service I was shocked by the difference in service from the dealer compared to LR.
Audi filled up the washer bottle with screen wash and even gave me a 1lt bottle of Audi screen wash in the boot of my car which I just found!
LR didn't put enough washer fluid in so it froze at -4 one morning and blew the washer fuse, LR then tried to charge me £17 for a new fuse!
My front heated seats had stopped working and I had a brake light out, Audi charged me £0 and changed them.
Our D3's rear seat heaters stopped working and LR charged me £25 for finding the problem and changing the fuse, as fuse's are not covered under warranty!
The service cost me £400 for the LR and £275 for the second service in the Audi, the first service in the Audi cost me £340 all with Long Life £12 a litre oil and the Audi needs 8.8 ltrs of the stuff!
How can LR give such a crap service and charge so much? Our bloody LR is still starting crap from cold and its now out of warranty so I guess as it gets worse we will just have to wait until it won't start and then trailer it to the dealer and tell them to fix the original problem. I have logged it with LR customer services.
I've never had the need to ring Audi! Yet 
Paul 2006 TDV6 S Auto, Buckingham Blue, for the wife and kids.
2013 BMW 535d M sport touring.
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 14th Mar 2009 10:06 pm |
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nags
Member Since: 14 Jan 2009
Location: in the hills
Posts: 71
 
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funny that last car was a bmw never any hassle with dealer who was allways helpful change to lr spend more money and get crap service or perhaps this is just my dealer but having read some of the posts on here i think not if it aint broke dont fix it
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| 14th Mar 2009 10:25 pm |
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Annabelle
Member Since: 27 Feb 2009
Location: Camb/Beds
Posts: 216
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I just had my Disco serviced and first MOT at a Jeep/Chrysler garage. Such excellent service I have never received from any other LR dealer or LR independent. The vehicle was collected and returned to me at no extra charge, and it was returned with a showroom finish inside and out. I even got a courtesy call a few days later to check all was well.
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| 16th Mar 2009 9:38 pm |
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Disco3newbie
Member Since: 26 Oct 2008
Location: Scottish Borders
Posts: 600
  
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Had Discovery's for last 16 years, always been serviced by LR dealer and never had a bad experience yet, including negotiated costs. They collect if I want them to or offer a loaner if that's what I need. Recent experience of buying a D3 was interesting but then if the saleman can't be bothered to come and talk to me because I'm in jeans and T-shirt that's his problem not mine (stone something!!). I think at the end of the day it's all about managing expectations, let the dealer know what you expect and generally those that listen will deliver.
Can also say the same about the VW and Vauxhall we have......no dealer issues.
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| 16th Mar 2009 9:51 pm |
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countrywide
Member Since: 16 Sep 2007
Location: UK
Posts: 6019
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Try Yeovil, you get the screenwash left in the car and some Land Rover lubricant spray. Also got a Range rover TDV8 as a courtesy car and a friendly service despite being very very late turning up.
Great service and cheaper than the Nissan Qashqai servicing.
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| 16th Mar 2009 10:00 pm |
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hernan1304
Member Since: 28 Feb 2008
Location: Dubai
Posts: 490
  
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The service I get in Dubai is absolutely ridiculously terrible. We have a VW that cost 1/3 of the price of our D3 and the difference is night and day, so I definitely understand where you're coming from.
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| 17th Mar 2009 9:00 am |
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