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LandRover outsourcing to Independents?
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Ecosse
 


Member Since: 07 Jan 2005
Location: Grampian, Scotland
Posts: 889
LandRover outsourcing to Independents?

I know that the LandRover Assistance is provided by AA although some of the vans are in LR's own livery, but at a recent call out, I got nether LR Assistance nor the AA...instead a local Recovery service sent a van and a "mechanic" who did not have LR specific training and only a generic fault finding tool that couldn't properly diagnose the fault code! Twisted Evil
Anyone else encountered this?
Perhaps they should also consider outsourcing the service element of the main dealers to some of the independent landrover specialists...might get better results
Rolling with laughter  
Post #21189006th Feb 2020 11:56 am
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Disco_Mikey
 


Member Since: 29 May 2007
Location: Dundee, Scotland
Posts: 20732

Scotland 2005 Discovery 3 TDV6 HSE Auto Cairns BlueDiscovery 3

Funny you should mention that, I supplied parts to our local main dealer today, and been in discussions with supplying parts to another Laughing My D3 Build Thread

TDV8 Retrofit Build Thread  
Post #21189196th Feb 2020 1:18 pm
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knwatkins
 


Member Since: 19 Sep 2018
Location: Poole, Dorset
Posts: 716

United Kingdom 

^^^ Rolling with laughter Kev

MY2014 L405 RR Vogue SE 4.4 SDV8 in Corris Grey
MY2010 L320 RRS HSE 3.0 TDV6 in Stornoway Grey  
Post #21189246th Feb 2020 1:34 pm
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Brian_DL13
 


Member Since: 25 Aug 2013
Location: Teesdale
Posts: 1418

United Kingdom 2014 Discovery 4 3.0 SDV6 HSE Auto Corris GreyDiscovery 4

Last time I used LRA I was told I could have the AA in an hour or a 'proper' LRA mechanic in 4 hours. This seems to be the normal way they handle it, given the relatively limited number of 'proper' LRA vans.

I believe that for the newer JLR vehicles fitted with wifi etc they can do remote diagnostics ?  
Post #21189316th Feb 2020 2:32 pm
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sputnixb51
 


Member Since: 23 Apr 2013
Location: Morayshire
Posts: 833

Scotland 2014 Discovery 4 3.0 SDV6 SE Tech Auto Corris GreyDiscovery 4

RDH land rovers often supplied parts for older at the time Series Land Rovers to Frank Oggs Abelour.  
Post #21189826th Feb 2020 6:54 pm
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RDR
 


Member Since: 24 Mar 2013
Location: Derbyshire
Posts: 2260

United Kingdom 2016 Discovery 4 3.0 SDV6 HSE Lux Auto Corris GreyDiscovery 4

SWMBO needed assistance in the D5 last month (dead battery) was told 20min for local assistance or 2 hours for landrover. A local recovery chap turned up and got it running, guess if he hit anything more technical he would have had to just recover it or we face another couple of hours for LR technical support to get to it. MY06 S - Gone but not forgotten
MY12 HSE - Gone
MY16 HSE Luxury - Sold
MY20 D5 HSE - Sold
Current RR L460 PHEV  
Post #21190186th Feb 2020 8:26 pm
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