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mwhwsmith
Member Since: 14 Feb 2010
Location: Herts
Posts: 65
  
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| infotainment touchscreen not working |
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Had a long-ish run home this afternoon with car working fine. After getting home, I went to pop out to shops and the touchscreen system has stopped working. Specifically, it initially appearred to work (ie. content on the screen) but wouldn't select audio function (ie. move from USD device to radio or cd or digital radio). I then hit the X button to switch off the screen and after that it never came on again.
FYI - I have a 5 month old D4 XS.
I have tried switching the car off, letting it 'sleep' and restarting but it still isn;t working.
I assume there is a reset I can do - but have no idea how to do it. Any suggestions?
Thanks
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 Sat Jul 31 2010 8:45pm |
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ryrrek
Member Since: 05 Jun 2010
Location: Tasmania
Posts: 2
  
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Same thing happened to mine two days ago. Stopping the car, then locking and unlocking fixed it.
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| Sun Aug 01 2010 12:50am |
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buellbeast
Member Since: 30 Jul 2008
Location: Exile
Posts: 1326
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Had the same fault last week, tried allsorts to get it back on. Had to reset my ccf files with the Faultmate to get it working again.
Will be going into the dealer should it happen again.
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| Sun Aug 01 2010 8:03am |
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mwhwsmith
Member Since: 14 Feb 2010
Location: Herts
Posts: 65
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Tried car again this morning.
It was giving a low battery warning although it started without drama so I'm thinking it is an erroneous warning. Infotainment still not working.
Is it worth doing hard reset? If so is it the same as for a d3?
Otherwise it looks like a trip to the dealer
Thanks
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| Sun Aug 01 2010 8:23am |
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mwestcrew
Member Since: 24 May 2005
Location: Warwickshire
Posts: 332
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I think the battery warning and the screen are probably connected. I have had my infotainment refuse to switch on when the car thinks the battery is low. This is an ongoing problem with my car. Usually a a bit of a run brings the battery up to where the car thinks it should be and all functions are restored. 2011 D4 Landmark, Mini Cooper SD Clubman, Range Rover Vogue SE
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| Sun Aug 01 2010 8:58am |
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Q86ARR
Member Since: 23 Feb 2010
Location: Cambridge
Posts: 320
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There is new software available for the infotainment system.
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| Sun Aug 01 2010 3:14pm |
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mwhwsmith
Member Since: 14 Feb 2010
Location: Herts
Posts: 65
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How new? I had the MY2010 updates done a couple of months ago - would it have been updated then?
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| Sun Aug 01 2010 6:10pm |
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Q86ARR
Member Since: 23 Feb 2010
Location: Cambridge
Posts: 320
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No, it's only a recent release.
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| Sun Aug 01 2010 9:43pm |
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MeanDorris
Member Since: 12 Apr 2010
Location: North London
Posts: 109
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I agree with the battery warning light being connected to the issue, this was something mentioned by my dealer, see similar thread here: http://www.disco3.co.uk/forum/topic52524.html?highlight=
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| Mon Aug 02 2010 8:02am |
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mwhwsmith
Member Since: 14 Feb 2010
Location: Herts
Posts: 65
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Car is fixed.
You were right - this was a software issue and the 'crash' of teh Satnav meant it then drained the battery. Software has been upgraded, battery recharged - all is well once again.
Many thanks for all the advice
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| Wed Aug 04 2010 8:19pm |
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