stephenw46
Member Since: 22 Jun 2011
Location: West Midlands
Posts: 1155
  
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Topix why can’t I sign in password reset and still won’t let me in
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 18th Mar 2018 1:08 pm |
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TigerRecovery
Member Since: 31 May 2017
Location: Long Stratton, Norwich, Norfolk
Posts: 901
 
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Works for me, but I've got an authorised repairer account as I work for JLR.
Have you rebooted your computer and cleared the cache? 1972 Range Rover Classic 2 door V8
2013 Land Rover Discovery 4 HSE - SCRAPPED
2016 Land Rover Discovery 4 Landmark
2022 Volvo XC40 T5 PHEV 282HP FWD 3 cylinder!
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| 18th Mar 2018 1:31 pm |
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stephenw46
Member Since: 22 Jun 2011
Location: West Midlands
Posts: 1155
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Will reboot and try again, I’ve reset the password gone through the link process and it keeps saying incorrect username or password not even giving me the option to pay 😞 will post again after reboot
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| 18th Mar 2018 1:46 pm |
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stephenw46
Member Since: 22 Jun 2011
Location: West Midlands
Posts: 1155
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Topix just won’t let me sign in
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| 18th Mar 2018 2:22 pm |
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Washwipe
Member Since: 19 Apr 2013
Location: Bucks Oxon Herts Border
Posts: 3169
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Having the same problem since I tried yesterday, just telling me incorrect password 
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| 18th Mar 2018 4:27 pm |
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Gareth
Site Moderator
Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26701
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I had the same issue earlier this week. In the end I fired an email to LRSup, and they unblocked the account. I then did another password reset and all was fine.
I just wish you were able to download the whole file as one PDF, but I guess they saw that one coming!
It gets expensive.
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| 18th Mar 2018 4:33 pm |
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Gareth
Site Moderator
Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26701
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I bought a days access on Friday, and downloaded what I needed as PDF files
Are you saying I should still be able to view wiring diagrams despite my subscription expiring? Can’t get into them now, says access denied.
I have to say it’s a great system and easy to follow once you have worked it out, but damn expensive. Unfortunately if you want to be able to go into any sort of detail with the electronics, it’s essential.
Last edited by Gareth on 18th Mar 2018 6:15 pm. Edited 1 time in total
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| 18th Mar 2018 6:13 pm |
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stephenw46
Member Since: 22 Jun 2011
Location: West Midlands
Posts: 1155
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I’ve sent them a email hopefully all will get sorted soon might even start a new account
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| 18th Mar 2018 6:13 pm |
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Disco_Mikey
Member Since: 29 May 2007
Location: Dundee, Scotland
Posts: 20727
  
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Gareth wrote:I bought a days access on Friday, and downloaded what I needed as PDF files
Are you saying I should still be able to view wiring diagrams despite my subscription expiring? Can’t get into them now, says access denied.
I have to say it’s a great system and easy to follow once you have worked it out, but damn expensive. Unfortunately if you want to be able to go into any sort of detail with the electronics, it’s essential.
No.
What I do is buy 24hr access for the info I need. Then at the end of the day or that evening, download everything else that may be useful for info, tightening torques, diagnostic info etc
Saves then having to pay for access again  My D3 Build Thread
TDV8 Retrofit Build Thread
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| 18th Mar 2018 6:37 pm |
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Gareth
Site Moderator
Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26701
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Pretty much what I did.
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| 18th Mar 2018 6:54 pm |
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Redline
Member Since: 20 Jan 2018
Location: Warwickshire
Posts: 141
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I'm guessing that lots of organisations like JLR are tightening up their systems access from the outside world significantly because of the current political situation. I doubt any will admit it but security is top of most IT agendas but it is. Easier to switch off most access and then wind back the level of controls as people can't get in and complain.
There is a massive amount of hacking attempts going on quite a bit of which is not your average teenager in his bedroom. Current : Discovery 4 HSE (2012 spec)
Current : BMW Z4 20i MSport
Current : BWM Z4 3.0SI Sport Auto
Previous : Freelander 2 HSE
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| 18th Mar 2018 6:54 pm |
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Someone-Gone
Member Since: 21 Dec 2015
Location: Gone
Posts: 5117
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I’ve had signing in problems with ToPix over the past two weeks, not recognising passwords. I got the Helpdesk to reset and promptly had problems again on at least half a dozen occasions, resetting the password each time only to fail.
My theory is and I might get shot down in flames for this, reset your password and leave it a couple of hours before signing in again. It worked for me.
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| 18th Mar 2018 7:08 pm |
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stephenw46
Member Since: 22 Jun 2011
Location: West Midlands
Posts: 1155
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Finally logged into topix but it won let me save any files??? And I have no printer 😭
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| 19th Mar 2018 7:07 pm |
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Someone-Gone
Member Since: 21 Dec 2015
Location: Gone
Posts: 5117
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You used to be able to save it to a PDF file off the top of my head?
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| 19th Mar 2018 7:09 pm |
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