Hijack
Member Since: 19 Jul 2006
Location: Hampshire
Posts: 381
  
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| Warranty - factory vs dealer installed parts - LR Watch case |
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Hi,
was trying to do search, but could not find. Is it the case that the same part (in my case LR Watch tracker) factory installed has 3 year warranty and when installed by dealer it has only 1 year warranty?
The tracker works ok, but I'm being asked to pay £94+VAT for electronic tags which are battery operated and run out of juice. This is second set since July 2007 and I would think they last longer than 17 months (since last replacement)
Added to the yearly cost of LR Watch subscription makes this quite hard to swallow cost wise....  D3 XS Manual - gone
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 14th Dec 2009 5:23 pm |
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Bodsy
Site Sponsor
Member Since: 06 Nov 2006
Location: In the Clubhouse
Posts: 21361
 
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ISTR Nick stATED THAT ALL parts fitted by the dealer within one month of purchase, should have the 3 yr wty. ISTR that he said it's reliant upon the dealer updating the system to note what bits were added. I'd certainly be shouting for 3yr wty as you ordered it (I assume) at the same time as one order? Bodsys Brake Bible
D4/D3 Remote FBH heat kits
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Transmission Flush
Software updates/enabling
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| 14th Dec 2009 5:29 pm |
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Hijack
Member Since: 19 Jul 2006
Location: Hampshire
Posts: 381
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Hmm, I got the tracker installed in July and bought the car in March, so more than one month later 
One way or another, paying £200+ subscription per year + set of tags £100+ every 1.5 year does not seem to be acceptable.... They should last at least 2 years - like those we have in our office. Used much more often to open all doors few times every day and lasting 3+ years... D3 XS Manual - gone
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| 14th Dec 2009 5:35 pm |
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Bodsy
Site Sponsor
Member Since: 06 Nov 2006
Location: In the Clubhouse
Posts: 21361
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Did you order the tracker at the same time as the car? i.e. was the delay due to dealer rather than your delay to ask for it to be fitted?
either way, yes, it's pretty poor and I would expect something that price to last longer  Bodsys Brake Bible
D4/D3 Remote FBH heat kits
BAS Remaps/ EGR Blank
Transmission Flush
Software updates/enabling
Clock/ SNOTM /3Flash / 4x4Info /BT Update /Service Reset/Error Codes / Gearbox Reset
See It Here
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| 14th Dec 2009 6:20 pm |
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fade2grey
Member Since: 06 Sep 2008
Location: Reading
Posts: 304
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my masser had navtrac & the tags went flat every year (they only last 1-1.5 years) - navtrac just replaced them FOC every time. 56 HSE
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| 14th Dec 2009 9:30 pm |
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Hijack
Member Since: 19 Jul 2006
Location: Hampshire
Posts: 381
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@Bodsy - I think I've ordered it more than month after purchase so cannot use this option. 
However, whatever the installation, the tags are the same....
FOC replacement should be the norm I think.... going to look around for new tracker before the next set expires then. D3 XS Manual - gone
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| 15th Dec 2009 2:36 pm |
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stapldm
Member Since: 11 Sep 2006
Location: Swine Town
Posts: 2330
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Not necessarily going to help you Hijack; but I had the LRWatch fitted at delivery, and I've had tags last anything between 14 months and 2 months. My tags were treated as within the three year warranty, though sometimes the new tags would take 5 months to turn up
This is great until next month and the three years is up, at which point I'll be getting out my scalpel and looking at replacing the batteries myself for pennies.
By the way, did you know the following little highlight of the system?
Do the following :
* Ring up and put the car in service mode
* Do something that the watch unit considers threatening, such as a battery disconnect.
* Fix everything
* Ring up and put the car in Monitor mode, get them to confirm it's all working fine.
Sounds ideal right? Now leave the tags behind and go for a drive. Yep, no beeps, no alarm.
The unit only remembers one alarm at a time, and cannot flag a new alarm until the old one is cancelled. But as the alarm occurred whilst in service mode it was automatically silenced. As it was silenced there was nothing to cancel. Good isn't it
I found this by accidentally re-arming the system before the LR tech had done a test drive...and then nothing happened when he drove off in my car with the tag in my pocket at reception. It took a second call to LRW tech support to get the above.
Bottom line is when you ring up to re-arm, ask that the specifically cancel any stored alarms. Dr. Ian Malcolm:
"Yeah, but your scientists were so preoccupied with whether or not they could, they didn't stop to think if they should."
Transgenic tomato anyone?
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| 15th Dec 2009 3:21 pm |
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Hijack
Member Since: 19 Jul 2006
Location: Hampshire
Posts: 381
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Yeah, funnily that most likely happened to me last week.
Had car at Lancaster LR for the fixes related to recalls (fuel pump and break servo) so put car in service mode. then put it back to normal afterwards. This was in October.
Last week I had call from LR Watch telling me that they haven't seen my car moving since October..... 
That definetly isnot a coincindence...
and next day I drive my tags are dead... not very reassuring experience. D3 XS Manual - gone
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| 15th Dec 2009 6:42 pm |
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