Martin
Site Admin and Owner
Member Since: 06 Nov 2004
Location: Warwick
Posts: 10481
  
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- Classification
- Quality control/customer service
- Problem
- Various - relating to lack of response from LandRover
- Affected vehicles
- Not vehicle related
- Reported
- 7th January 2005 by Ecosse in post 93
- Reported Cases
- Many
- Occurs
- General lack of concern/direct response
- Submitted to dealer network
- None
- Dealer Response
- None
- Submitted to LR Customer Services
- None
- LR CS Response Reported
- None
- Fix/Solution
- None
- Other Comments
- None
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 Thu Feb 03 2005 9:59am |
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ymcgminer
Member Since: 22 May 2005
Location: North Yorkshire England
Posts: 4
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I have to admit that LRCS have been a tad sluggish in responding to the faults on my TDV6 SE. However, my Dealer has instigated a replacement car for me and now things are moving in the right direction. It certainly pays to have the right LR Dealer and when working with LandRover be patient.
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| Mon May 23 2005 10:22pm |
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David & Maureen Price
Member Since: 08 Jun 2005
Location: Adelaide South Australia
Posts: 16
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| Non Existant Customer Service |
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Here in Adelaide we do not have the luxury of several dealers , both LR outlets are operated by the same company so we are at their mercy when it comes to Warranty.
Since October 2005 we have had several issues (1) rattle in front end when off road,(2) a "clunk" in transmission when decelerating and then accelerating (3) rear tyres wearing on the inside edge feathering the tread and leaving flat spots.
Contacted Land Rover Australia in February told to take it back to the dealer which we have done only to be told the "Clunk" is the nature of the vehicle and that they cannot find any problem with the alignment on the rear to cause the tyre wear.Their Remedy (rotate the tyres every 10000kms)
They have agreed to fit a new steering rack but have said it will be six to eight weeks before parts arrive from UK.No further response from LR.
I was also assured by Landrover Australia that a Snorkel would be available for our Discovery in October 2005 and a copy of the factory response email was sent to me.As of todays date27/03/2006 we have been unable to purchase a snorkel either here or from UK.this means that our Discovery 3 is left at home when we go bush because it breathes to much dust. Owner of Defender 110 Extreme 1999 with Expedition mods,Series 2 Disco 2001& Series3 TDV6
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| Mon Mar 27 2006 12:30am |
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RLD
Uncle Ray
Member Since: 18 Jul 2005
Location: could be some where els'e
Posts: 7460
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Hi iam sure you could get a snorkel from a deler in the uk the only problem is the cost to get it to you  Home of RLD Hidden winch mounts and soon external mount Tree and Rock Sliders Jerry can Holders Spare wheel Locks Off Road Towing Hitches Sankey Trailer Body Fabrications and much much more and keeping a look out for santa
more Helsport tents and other things for camping 
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| Tue Mar 28 2006 9:22pm |
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RLD
Uncle Ray
Member Since: 18 Jul 2005
Location: could be some where els'e
Posts: 7460
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hop fully sorted now Home of RLD Hidden winch mounts and soon external mount Tree and Rock Sliders Jerry can Holders Spare wheel Locks Off Road Towing Hitches Sankey Trailer Body Fabrications and much much more and keeping a look out for santa
more Helsport tents and other things for camping
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| Wed Mar 29 2006 11:43am |
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