4472
Member Since: 06 Jun 2006
Location: North Yorkshire
Posts: 9
  
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I was delighted to collect the car and despite my enthusiasm to be off I still noticed a damaged internal door panel and tar spots on the wheel arches. After using this fantastic website I also requested that the Enhancement Programme be carried out. I did not feel a valued customer, some fuel in the tank but really just wanted to be off driving it.
I doubt that the Enhancement Programme was ever carried out (I did not see a job sheet). The vehicle has been back twice already for the appalling lag. So the dealership now has a fourth opportunity next week to try and resolve this, they keep on installing software upgrades with marginal improvement but I think there is a mechanical issue with the turbo setup.
Having previously driven two demonstrators for a weekend and a LRE day since getting the vehicle I know how excellent it can be. Unfortunately the dealership is letting itself down by not fully resolving the issue. There is also a whirring from the speedo which I am doubtful they will ever address (unless they turn off the stereo).
I think that Land Rover are now producing quality cars that are not matched by the standard of some of their dealerships.
Neil.
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 17th Oct 2006 11:12 am |
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Disco 3 RS
Member Since: 23 May 2006
Location: South Lakes
Posts: 60
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IMHO if you've got lots of free goodies on handover which weren't worked out in the deal then you've obviously left the dealer with lots of money to play with and therefore not got the best deal!!!
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| 17th Oct 2006 11:18 am |
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wiggs
Member Since: 03 Sep 2006
Location: Manchester
Posts: 14368
  
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Gareth wrote:Wiggs, just start firing email and brochure requests at Land Rover website. I did and got a free off road session in a Land Rover of my choice to take before the end November.
Penalty for this is now I get lots of junk mail from Land Rover, but it beats credit card applications any day!
Good idea!! I will give it a try G4 Gone ...but not forgotten
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| 17th Oct 2006 11:21 am |
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DSL
Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72810
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Got 2 half day invites after asking for various brochures, seemed to me that if you asked for Freelander U got the invites. Brochures took weeks to get here but I had the car anyway.
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| 17th Oct 2006 11:47 am |
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swiss tony
Member Since: 02 Oct 2006
Location: in a sheepskin coat
Posts: 51
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Disco 3 RS wrote:IMHO if you've got lots of free goodies on handover which weren't worked out in the deal then you've obviously left the dealer with lots of money to play with and therefore not got the best deal!!!
yes and no on that. a small bottle of champers and a couple of bits for a personal touch and thank you is only £50ish. but if your going for the full tank and mat set after negotiation (ala let dom do it) probally.
dont forget although those nasty salesmen want to show you good value they dont really want to work for nothing!
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| 17th Oct 2006 11:53 am |
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Trinity
Member Since: 08 Oct 2006
Location: The Matrix
Posts: 11
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at the end of the day we like to keep the customer happy, that way they will return for service, warranty and new cars 
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| 17th Oct 2006 12:00 pm |
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simon
Member Since: 11 Jan 2005
Location: Shropshire
Posts: 18296
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so come on guys... let us have some dirt on some pain in the ass customers... no names of course and I'm sure none will be on the forum anyway...
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| 17th Oct 2006 12:06 pm |
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swiss tony
Member Since: 02 Oct 2006
Location: in a sheepskin coat
Posts: 51
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hehehe no comment.... 
tbh most people are very nice and very excited about picking up there new car. i certainly have not had any bad experiences since being with land rover. i find that the customers are very passionate about the brand, especially defender customers.
but from my previous ten years at the "backward facing chicken" i have a few! the only thing i would suggest is people by from people, if your getting what you think is the best treatment possible, let the salesman know it. i had a customer looking for a used d3 hse for 8 months, a very different spec from the norm so a hard car to track down. he sent a letter to the dealer principal here stating that i was a credit to the sales team for the determination i had put into finding the car (big up me) in the end a car became avaiable at another dealer that wouldnt trade it too us so he bought it there. so even though we didnt supply the vehicle i knew it wasnt personal and we have remained great freinds, ill always help him out where i can. 8)
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| 17th Oct 2006 1:17 pm |
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CFB
Member Since: 02 Dec 2005
Location: Bradford, West Yorkshire
Posts: 6100
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cotefarmboy wrote:Will let you know, I'm picking mine up at 1.00pm
Not a good start, the car isn't ready (despite being on site for 2 weeks), they can't get the driving lamps to work and the firm doing the privacy glass haven't turned up 
No idea when I'm getting it now  2020 BMW X1 18d XDrive X-Line Auto
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| 17th Oct 2006 1:24 pm |
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Very Annoyed
Member Since: 19 Nov 2005
Location: Up there, past the strange people and the sheep.
Posts: 3698
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One other thing - when I picked up the D3 there was a notice board saying '********** welcomes Mr & MRs VA' (Obviously not VA but my surname) Nice touch. Loving the power of the TDV8!
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| 17th Oct 2006 1:27 pm |
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Trinity
Member Since: 08 Oct 2006
Location: The Matrix
Posts: 11
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| 17th Oct 2006 1:31 pm |
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Cliff H
Member Since: 27 Oct 2005
Location: Home of the Pork pie and Stilton
Posts: 1304
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Trinity is speechless  Zermatt silver 06 reg.
Gone but not forgotten !!!
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| 17th Oct 2006 2:31 pm |
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simon
Member Since: 11 Jan 2005
Location: Shropshire
Posts: 18296
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Maybe someone smacked his bottom ?
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| 17th Oct 2006 2:32 pm |
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LR Dealer
Member Since: 13 Oct 2006
Location: Kent
Posts: 41
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It is very difficult to get the balance right.
As rightly pointed out, too many "free" gifts - possibly too much money given...but if you feel you had good value for money and the service, both sales and after-sales is to your satisfaction, can you pay too much? 
Once gave the standard "Bouquet" to a guy, to be told his partner would love them. His partner was called Simon... 
Have given a bottle of wine to a tea-totaller - went down rather badly. But when would that come up in conversation, what colour? what model? by the way do you drink?
My wife's last car came with a film of dust, fumes in the tank and several grubby paw-prints from the pdi spanner monkey. And that manufacturer is always in the top 5 for customer satisfaction.
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| 17th Oct 2006 2:35 pm |
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dylansdad
Member Since: 04 Apr 2006
Location: Solihull
Posts: 745
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I think the challenge for dealers in reputation rests on the whole with service.
tbh the sales guys have an easier job in that once the customer is sold on the vehicle, recieving it is a big and exciting enough event in itself that any small gestures will be icing on the cake, and lets be honest, anyone likes to think they are getting some freebies
Only time I can see sales guys making a negative impact on dealership image is if they miss-sell which I would expect now the D3 is well established happens far less than at launch.
cmon admit it ...you sales guys have it easy  2004 TDV6 HSE Auto Zambezi Silver
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| 17th Oct 2006 2:45 pm |
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